This problem just cropped up for me. I tried starting without the launcher, but that didn’t work at all. I got a long error message, but I couldn’t copy it and it didn’t have any sort of error ID. (It just was titled “World of Warcraft” and listed a bunch of what looks like gibberish to me, a mostly computer illiterate layperson.)
Your husband is correct, following random instructions from The Internet is not generally advised. I offer my post with an explanation of why the permissions error happen to try an alleviate some of the concern/trepidation.
This is what my Data folder looked like from the command line:
drw-rw-rw- 23 dennisw admin 782 15 Dec 2016 Data
the lack of the ‘x’ prevent access to the file names inside the folder as as per the Linux/Unix/POSIX standards. This is what it looked like after I ran my posted “find and exec” command:
drwxrwxr-x 23 dennisw admin 782 15 Dec 2016 Data
Yes, Blizzard/Battle.net App team needs to fix this and the whole 777 (or drwxrwxrwx) thing is super terrible for security… and none of the other games do that… so that is a pretty epic fail there.
I offer something to try and help but it is up to people to understand make the informed choices… I manage Unix/Linux as a career but the decision is up to the doer at the end.
Good Luck
P.S. one would hope someone at Blizzard sees this info and it helps to inform them of where to look too.
3 Likes
| System Version:|macOS 11.6 (20G165)|
| Kernel Version:|Darwin 20.6.0|
| Model Name: | iMac |
|---|---|
| Model Identifier: | iMac17,1 |
| Processor Name: | Quad-Core Intel Core i7 |
| Processor Speed: | 4 GHz |
| Number of Processors: | 1 |
| Total Number of Cores: | 4 |
| L2 Cache (per Core): | 256 KB |
| L3 Cache: | 8 MB |
| Hyper-Threading Technology: | Enabled |
| Memory: | 32 GB |
| System Firmware Version: | 429.120.4.0.0 |
| SMC Version (system): | 2.34f3 |
Running the chmod command didn’t fix it.
OK I am in. This is what my husband did. He said this in tech talk so bear with me.
He went back to my Time Machine and compared my files from 3-4 days to today and said my Data settings were changed. My permissions were changed to read only that’s why the Updates got hang. I don’t think this is in the Security > Accessibility settings because I tried this option myself and that did not work. He went to Data folders and changed it read and write.
Then when he logged me onto the battlenet app he said select “Reveal in Finder” and launch WoW that way vs the clicking Update or Play (which kept hanging me). It worked for me - and I am in.
I’m having the same problem, all WoW games try to update and then they go into a scan and repair cycle which fails and then right back to update. This is maddening. Can’t play any WoW games. Even trying to launch them without using the Battle.net App fails.
3 Likes
Update: I attempted to uninstall the game from Windows, but it said I can only uninstall from the launcher. So I tried uninstalling from the launcher. I kept running into a loop where it said I can’t uninstall retail because Classic is doing an update. I can’t uninstall Classic because Classic BC is doing an update. I can’t uninstall Classic BC because retail is doing an update.
I just kept cycling through and clicking until one of them started an uninstall. Then I was able to uninstall all the games. Or at least, it said it was uninstalling. When I tried to reinstall, nothing would install. BUT, when I looked on my drive, I saw that all the original files and folders were still there. Nothing had truly been uninstalled.
My sister suggested I try downloading directly from the website. So I attempted that, but it just started up the launcher and put me back in the infinite update loop. Even when I try to start the game by bypassing the launcher and using the executable file, nothing happens. At this point, I can think of nothing else to try. This is a problem that needs to be fixed on Blizzard’s end.
3 Likes
Another 1 here who hasn’t been able to get on for 2 days now. On a Mac running Monterey getting the same Please try again after logging on as an administrator. and error message BLZBNTAGT00000841. I tried all the fixes suggested by Blizz plus a cpl on here but nothing has worked. It’s getting a bit beyond a joke, hopefully Blizzard gets this issue fixed soon.
3 Likes
I made a comment in a different post but just wanted to add my name to the list. Win 10 system, I had not been subbed for a long time so my updates were paused and then when I resubbed I got in this loop. I can still play the game however and it is updated, but I keep getting notifications of updates being applied.
Same here. Been a few days since I’ve been on. Went to log in just now on my MacBook Pro and am getting the permission error.
Checked Users & Groups. My account does have “Admin” under it.
Steps:
- Launch WoW via dock icon. Battle.net starts.
- Click Update button. A small window opens a second later:
Agent.app
Agent wants to make changes.
Enter your password to allow this.
I do so, hit OK, and the window goes away.
- “Initializing” appears under the Update button.
- About a second later, a window pops up: “Please try again after logging on as an administrator.”
Error code: BLZBNTAGT00000841
2 Likes
Mac. 11.6.1. I uninstalled from the launcher and re-installed the game. I can play and the update stall is gone.
However, it meant losing all my add-on settings.
The game is now playing from the World of Warcraft Beta/retail folder. It will not play from the original World of Warcraft/retail folder.
The 7 steps in this post fixed the problem for me:
So, yeah. I followed those steps and now I can’t even download the app. It says “failed” every time.
I found that this was also the case for me on my Mac. The privileges on the Data directory were completely wrong. I am a unix person so I know how to fix it, but this is not an error I would recommend a non-technical person fix.
100% Blizzard error since I would never normally look at these files.
1 Like
I’ve had this error on both mac and pc - it’s not usable / playable HOWEVER. On other games it can download just fine with 0 issues.
Thank you for checking in.
I think it’s important to stress that even though some of us have found various workarounds they are not consistently working for everyone.
More importantly, we are still part of the crowd of players looking to blizzard for a permanent solution. As has been said by many, the launcher needs to be fixed so that future patches & updates will be accessible.
4 Likes
Looking like it will actually be a full reset (already most of it) that we will be unable to play. Hoping with the resolution there’s some compensation mmhmm mmhmm.
For the record I am also having this issue. Support sent me to this forum. Hope they fix it soon. I am on a Mac.
MacOS Monterey (12.0.1)
“The CAS system was unable to initialize: ClientHandler: Initialization error: failed to create storage component”
Most likely not if history is to be followed. I mean, it might be, but I honestly doubt it.
Solved!
Had permissions error. Running Mac OS 11.6 Big Sur
Spent an hour on the phone with an advanced tech at Apple Support
I tried giving all files permission through finder and their enclosed files, as well as all battle.net and Wow files in Library. No dice.
We ran several Terminal commands to reset permissions.
We ran first aid on my drives from Recovery mode.
We created another Admin account on my computer.
Reinstalled Battle.net.
None of the above worked.
Here’s what fixed it:
I remembered somebody posted something about Rotation Helper early on, but I dismissed it because I only had it installed for Classic, and recently.
On a whim just now I deleted it, restarted Battle.net, and everything updated - Classic and Retail. No password prompt, no permissions error. I logged in. I quit Wow to see if it was a one-off, restarted Battle.net, and was able to log back in.
If you have Rotation Helper, regardless of which expansion, D E L E T E I T.
I installed it through WowUp, if that matters.