Hello everyone,
There were a couple of bugs that occurred in recent Battle.net Agent updates which caused permission issues for game installs and resulted in “update loops” for players. Each of those bugs have now been resolved with the latest Battle.net app and Agent versions. The issue should not show up with fresh installs of the Battle.net desktop app or the games themselves.
To verify if you have the latest Battle.net and Agent versions: Open the Battle.net desktop app, click on the Battle.net logo in the top left, select Settings, then click About on the left side. At the time of this post these are the latest versions:
Battle.net Version 2.7.0.13177
Battle.net Update Agent Version 2.25.5.7614
If you’re still experiencing updating issues with game installs, we recommend doing a full wipe and reinstall of the Battle.net desktop app.
- In Windows 10 go to Start → Settings
- Click on Apps
- Uninstall the Battle.net desktop app
- Press Windows key + R
- Type the following into the Run window and hit Enter: %APPDATA%
- Delete the Battle.net and Blizzard folders inside the appdata folder if they exist.
- Repeat steps 4-6 with %LOCALAPPDATA% and %PROGRAMDATA%
- Empty the recycle bin.
Now reinstall the Battle.net desktop app: https://www.blizzard.com/en-us/apps/battle.net/desktop
Afterwards the Battle.net app should recognize the game install and attempt to repair it if needed. If you do experience the “update loop” issue again you may need to uninstall and reinstall the game itself to correct the issue.
Should anyone come across this thread in the future please contact us and include your DXDIAG and MSINFO files which will assist with investigating the problem further. Thanks!