The staff that frequent the Customer Support Forums, have no involvement with development of the game.
As stated with multiple quotes by the Support Forum Agents:
Sorry Vrakthris for all your quotes.
Your feedback and suggestions aren’t going to get through to development if you post it here in Customer Support. Especially when Customer Support is a player to player help forum, as what we do here is help point people in the right direction.
Want to suggest something for the game, then you’ll need to put it in a more appropriate location, such as General Discussion forums or via In-Game.