I logged in to play yesterday only to find that my account was permanently closed… I am an active CE Raider that works hard for what I have and do not cheat for any advantage. I don’t even take advantage of some of the game exploits that would’ve given me the slightest edge on gear or renown with TWW launch. This random account closure with no previous account warning or bans makes no sense to me!
After spending my day submitting support tickets and trying to think about what could have caused this there are only 2 things that i can come up with and it is literally impossible to get in touch with blizzard customer support reps to get any information!
The only things can come up with are e getting mass reported for “botting” by using the “Autoflood” addon in trade chat to hustle and make money crafting. I don’t even make that much gold doing it… I have maybe made 500k-750k gold since TWW launch my hustling trade chat with blacksmithing. I can come up with nothing else that i can done on my account to get banned for. Especially at 1352 pst on a monday before mythic week. I have no clue what the “Evidence” is that is claimed to be used to ban me. I can not actually speak to a human to get any answers or help.
I have played this game on and off for years and i have never had any issues. What does it take to speak to an actual customer service rep and not AI generated responses that can barely send you a competent sentence half of the time and is blatant lack of care for the customer base.
I spend all the time i have to earn as much gold as i can to buy what i want and be able to afford raiding.
You will never get to talk to a blizzard rep to plead your case never have never will apeal till they tell you to stop 99% of the tickets are handled by real people the first is usualy automated but magority of apeals are handled by real people.
Its just annoying and it makes no sense. I also question the convenience of having somebody message me on Sunday when i was doing crafting orders in trade chat about so called “Crafting Cartels” that will mass report you if you aren’t charging enough to meet the gold they want to make. I just operate on tips and resourcefulness to make my money from mats on the auction house. Its convenient timing but I don’t know what happened to actually get me banned and sitting waiting on automated replies is a very draining and upsetting experience.
Interesting, I see that “autoflood” requires “messagequeue” which in turn could be used with AHK and the last one is against the Terms and is detected by Warden.
Anyway, Blizzard will not discuss with you what set off their detection. It is an either “yes will remain banned template” or “overturned template” or “will be sent to a specialist for further investigation template” - all by humans as Darth said.
I have the dependency addons but I don’t use AHK since third party is 100% ban able. I only used the addons and what it considered a dependency on curse forge. I assumed that if you only used the addons available that it wouldn’t be ban able. If that is actually a ban able offense I’m done hustling trade chat because its not worth the gold… its just upsetting more than anything.
The response you got was from a Blizzard representative using a template telling you that the decision was upheld. Blizzard doesn’t use AI to reply, they use templates. And the reason why they use templates is for better understanding with communication between the customer and the employee. The only time if there was an automated reply though is if there is high ticket times, linking to support articles.
Now, when you do get banned, you’ve would’ve gotten an email. The email would’ve told you better to what you were banned for. The GM that would’ve reviewed the ticket would’ve had the full logs to the reasoning you were banned, and upheld that decision. Sorry, but nothing more can be done here.
Mass reports = ban is a urban myth and no bases in reality its a scare tactic.
The account closure email said it was closed for “- Offense: Exploitative Activity: Unauthorized Cheat Programs (Hacks)”.
The ticket reply says, “This action has been taken in accordance with our Terms of Use and our In-game Policies ( https://blizzard.com/support/article/42673 ), which all players acknowledge and agree to prior to playing. These policies and conditions allow us to maintain a fun and safe game environment for all of our players.”
There is nothing here about it being upheld or being overturned. How long do I need to twiddle my thumbs and wait for an actual response form a person? Every single time I’ve had a ticket response there has been a name attached to it and not a department.
You have two open tickets currently.
What I can tell you is this had absolutely nothing to do with player reports.
I appreciate that information. I just don’t understand what got my account banned. Also why would only one wow account be banned if I was actually cheating and not the entire bnet account? Is it even possible to understand what triggered it? If it has something to do with those addons triggering the bot detection then I would love to know not to use them, it just makes it easier to send messages into trade chat while talking to
customers.
Is this the hip new lingo for spamming?
Are you banned, or suspended? Suspensions have an end date; band (like diamonds) are forever.
using a bot it sounds like lil bro
I only decided to do it because some friends made millions in dragonflight doing the same thing and I wanted to get on that train. I spend a few hours when I’m bored trying to make some extra easy gold. The only thing i can think of is that addon triggering warden and causing action. I don’t use anything else and only use it when im bored and want to try and make some gold while watching something on the second monitor on netflix or youtube
there’s your answer man, some friends used a shifty “addon” aka a bot and went unpunished and you thought you would too.
So, that’s a yes?
I don’t see how and addon that runs within the game is considered botting? How is it available on every addon platform? I don’t know what addons they used i just know they made gold from crafting orders from trade chat. I whispered some people in trade chat one day to see how they were doing their advertising and they said it was with that, so i went to curseforge and added it to my library. But again, how would that trigger warden when it doesn’t use any external programs to operate? Also why would this cause an immediate account closure?
Since only a license is closed, it means you can add another license to your BNet account and play the game.
If needing gold, safely, just farm for stuff and sell on the Auction House. If wanting to get a lot of gold fast and safely, purchase the World of Warcraft token.
I’m a little confused by this. Do you have AHK on your system? If you do, even if you don’t use it, it’s one of those programs that runs in memory even when not in use. If that’s the case, Warden WILL pick it up and it’s a big NO NO.
The two addons, Autoflood and messagequeue, if downloaded from Curse run within Blizzard boundaries and would not be the cause.
I don’t have AHK on my system. I have never downloaded any programs that operate outside of wow other than TSM desktop app for the AH price database. Considering the amount of people that use TSM i would assume its safe to have that program, especially since it doesn’t really do anything but update the price data.
Seems like it is safe to have that program, as the forums aren’t flooded with “I was banned for this addon” post. A blue already responded, the support team responded, you were banned for botting. Even if anyone here believes you (i dont) there’s nothing we can do.