And your case may not fall into one that is so rapidly handled. So it goes for you as well. Tickets are answered in the order that they are received. It may be nearer to the 48 hour mark, we have no way of knowing. Patience, please. Your ticket will be responded to. You don’t know if you meet the same hallmarks that these others are meeting to be handled quicker, or overturned at all, so just because it happened for one person, does not mean that it will happen the same way for the next.
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I did open one with the other option a little bit ago. I will update if that bears more fruit.
They banned me too, and trust me, ive done nothing ToS in over 100 days played in Classic. The fact that they wouldnt even review my case and just gave me an automated response just made me cancel my account. It was the push I needed to actually enjoy my summer this year.
There are no automated responses. The reply you got may have been a template, but not automated.
Best of luck with your future gaming nonetheless.
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I’m still waiting on the email detailing why I was banned. Completely in the dark on day three still. I’ve pleaded in my ticket to at least forward the reasoning through that channel.
This only serves to slow the process down, because you are contributing to the backlog of tickets. You also run the risk of complicating your appeal when multiple tickets are addressed by multiple GMs. You only need the one, preferably in the most relevant (ie. WoW) category. Feel free to go ahead and close any other tickets you have open regarding the one issue.
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It wont bog anything down because I will cancel the other once one is answered.
Going to go ahead and close this as I don’t believe it’s beneficial to keep open.
Game Masters will not be able to disclose any details about these actions. While Game Masters do use similar responses for efficiency and consistency, this process is not automated. They will make sure the account receives a review and inform you of the outcome.
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