Azerite Token Redemption Mistake

Support Customer Support
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Good afternoon,

I had opened a ticket to speak to a GM about how I accidentally bought a Relinquished Azerite Chestpiece and I tried selling it back to the vendor, but somehow the dialog box closed and I accidentally opened the item. (You can see from my gear, I have a 415 azerite chest already and clearly do not need it as my chance for an upgrade is almost 0%, whereas a 415 helmet/shoulders to replace my 400 pieces is a massive upgrade, making my reasoning quite obvious.) In our brief talk over IM, I explained the scenario to him in detail. His reply?

Blizzard: “Did you open it already?”
Me: “Yes, on accident, can you help?”
Blizzard: “Nope sorry! Anything else I can help with?”

First off, laughable customer service when I am paying for your product.
Secondly, why is there a failsafe “Are you sure you want to open/equip this?” on a level 35 green, but not my 415 azerite gear? That took me over a month to grind out? Anything to keep me subbed I suppose so I can grind out X currency. It is not like I am asking for indefinite rerolls on a random piece until RNG strikes in my favor, I just want a failsafe option for when I am using it, almost every other on use/equip item has it.

You might be thinking, why be bitter? My answer is that I was already told too bad so sad be more careful next time. Sorry for my unparalleled excitement for artificial crap that I have waited over a month for.

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I mean, not to be unsympathetic to your plight, but…the guy did all that he could. The token could be sold back, that’s your failsafe. I did something similar where I got a random 385 piece and didn’t realize I already had a 385 chest when I got the chest token. I know the 415 takes a lot longer to farm, but the issue still stands; you opened the token and got what you “paid” for.

It wasn’t laughable customer service, you got a response you didn’t like. That’s it. Because there really isn’t much that can be done in certain situations.

Sorry for what happened. Be more careful next time.

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The GMs today are a sad pale specter of the GMs originally. I suspect if you got further inquiries, they’d tell you something about not being able to restore a package because it’s not known until you open it, what the item will be. Even tho, that in itself is stupid because they should be able to just delete the piece you have, and reimburse the TR or create a new package with the same RNG chance.

It’s sad, really, for those who remember what GMs were like in 2004.

Can’t wait for someone in Blue (who’s only been with Blizzard a few years) to come tell me GMs never had those kind of capabilities.

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Exactly what I was thinking. I have played since Vanilla, and GM’s were very understanding and had a passion for this kind of stuff. Nowadays, it is just very very bleak and lame customer service in my eyes.

@Rhour
Thanks for the reply! And I do agree with you, but for me to get that green I wanted off the AH, it has a popup stating “Are you sure you want to buy this?” And then again before I equip it. “Are you sure you want to equip this?”

There just isn’t nearly the failsafe as there should be, in my opinion. Sorry for being bitter, I just wasted the last month of my life as far as M+ is concerned.

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you get a confirmation screen asking when you buy it

that’s the failsafe

you may not like the answer you received but the alternative is to let players get away with buying a piece, seeing if it’s an upgrade and opening a ticket if it isn’t.

i wouldn’t make any grand extrapolations about GMs because you can’t read. if you’re gonna do that, i guess maybe they assumed players were smart enough to read the tooltips of the things they mouse over

however you are proof that’s an unsafe assumption.

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Believe me, if I’d done this, I probably would’ve made a forum post too. In fact, I get to go home and buy my first 415 piece! So yeah, I totally get where you’re coming from, and I really am sorry it happened. With how rotten the game feels right now, things like this just feel extra bad. That said…

I’m someone who hates getting a bunch of “are you sure?” windows when I try to do anything in game. Selling things is a nightmare when it keeps asking me if I’m sure I want to sell it, since it can be traded to others in the group. So I’m not one for multiple popups when I just want to do a simple thing. A little bit more responsibility on the player isn’t such a bad thing, in my opinion.

All the same, hopefully your luck smiles on you this week, and next week’s M+ cache has a good reward to make up for this unfortunate situation!

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Blizzard has seriously hamstrung their gms lately. They’ve stripped them of practically all of their tools.

You would have got a refund in MoP.

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I appreciate that! I hope you have good luck on yours as well! Personally in my opinion, I want bells and whistles to go off telling me what’s going on (Yes I am a DBM fan, lol.) because I consider myself always going 100 miles per hour especially in the little time I get to play WoW.

@Vladimier, my thoughts are the same. Back in the day when they weren’t ruled by their overlord Activision. :frowning:

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There is pretty much 0 chance you’re going to get it refunded and would set a terrible precedence if it did.

The new tactic would be buy an item, open it, if it’s not an upgrade open a ticket for refund and try another slot.

Next time be more careful.

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Yeah they have a zero tolerance policy even if it was genuinely by accident they won’t do anything about it because they can never be sure what your intent was

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That was my presumption. I mean you can look at my gear, I have: 400 Helm/Shoulders and a 415 Chest. Why would I buy a 415 chest token? Especially when mine is like 2nd or 3rd BiS for me? I think the argument is truthfully valid that it was an accident :confused: @Wariya

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for the sake of clarity:

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There’s no way to refund something that doesn’t have a refund value. Only the box had a refund value. The item does not. That’s coding, not “I don’t feel like helping you” from a GM.

Because a Bind on Equip piece of gear isn’t a Bind on Pickup piece of gear.

We don’t know if it’s coded that way. So that’s just an assumption.

That’s also a possibility if the coding isn’t what stops them from being able to do anything. And that makes sense.

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Because you wanted better traits?

I totally believe it’s an honest mistake, but if they start refunding people then there will be people who take advantage of it.

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Under the same circumstances? Including have a fail safe in place for those purchases? No, he wouldn’t have. Not unless someone made a mistake and did so against policy.

What everyone seems to forget, and tends to blame it on the “good old days”, is that Game Masters have always tried to help when they could, with policies that supported them. Primarily when players could not help themselves. Over the years Game Masters have been more hands off with certain requests because new systems have been implemented to help prevent such mistakes or allow players to resolve the issue themselves (e.g. Item Restoration system, Character Undelete, Item Refund Timer, BOP trade timer in dungeons, etc.).

Oh, Lexmuther, we aren’t now either. The policies we have in place are our decisions, just like everything else that happens here. In situations where we would have helped previously it was because we didn’t have those kinds of fail safes in place. Since this one absolutely does have it, it is a situation in which we would not be able to help, so say us and only us.

The ask here, which is the philosophy that our Devs have always had, is that we want players to use caution when making these big decisions and again, take responsibility for their actions. I’m sorry you are having difficulty with that but it isn’t because of some big dark overlord or that we simply don’t care, it is because we believe we have put in enough safe guards in this situation and how you interact with the game should have meaning and consequences.

This doesn’t have a lasting consequence, you can earn the Titan Residuum back.

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Weird… I don’t see where in this conversation that Blizzard response is being quoted from. But it very eloquently releases them from any further recourse.

Coding issue though it may be, I doubt it’s beyond the scope of what they can do, even if it goes beyond the scope of what they’re willing to do.

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The guy or gal has rules they gotta follow with their job. I am sure if it was just up to them, they would happily give you a refund. It is not like a real item or money.

We all got rules we have to follow.

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it was from the ops other thread in CS.
…you can click the yellow link in the quote box, and it will take you to the original thread.

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About time someone told these ‘the sky is falling!’ parrots some reality.

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Meh, maybe they weren’t supposed to do it but I swear I remember friends having tier tokens and what-not refunded years ago.

I understand if you have rules but it doesn’t make the misclick feel any less bad to OP.