Azerite Token Redemption Mistake

[Ekon-wyrmrest-accord (Ekon)]

Looks like this thread has been moved from General Discussion. It’s already run its course here in Customer Support.

Azerite Token Redemption Mistake

Good afternoon, I had opened a ticket to speak to a GM about how I accidentally bought a Relinquished Azerite Chestpiece and I tried selling it back to the vendor, but somehow the dialog box closed and I accidentally opened the item. (You can see from my gear, I have a 415 azerite chest already and clearly do not need it as my chance for an upgrade is almost 0%, whereas a 415 helmet/shoulders to replace my 400 pieces is a massive upgrade, making my reasoning quite obvious.) In our brief talk ov…

[Vrakthris]

It’s sad, really, for those who remember what GMs were like in 2004.

Can’t wait for someone in Blue (who’s only been with Blizzard a few years) to come tell me GMs never had those kind of capabilities.

Do I count? I’ve been here since before BC launched.

As for the question… To code? No, what a Game Master could do have always been based on the tools at their disposal. Tools that are far more robust than they ever have been but what abilities a Game Master has is not the same thing as what policies and procedures govern their actions.

What you may be remembering is the fact that a lot of what had been done in the early days was done so on the fly. Basic policies and procedures were developed to help GM’s help players, again… when they couldn’t help themselves.

Some policies changed simply because of how they were being utilized. Some because we learned better. Changes were made because some policies were being abused, others were updated because new systems were implemented to address the issue that the policies were originally designed to help with.

The problem with remembering the “good old days” is that what may happened isn’t exactly how they did or why they did.

Meh, maybe they weren’t supposed to do it but I swear I remember friends having tier tokens and what-not refunded years ago.

I understand if you have rules but it doesn’t make the misclick feel any less bad to OP.

Some were, there were issues over the years where some items were implemented without a fail safe and our staff was able to help until the Devs were able to implement one.

I am not unsympathetic to the situation, truly, but why we aren’t able to help is based on a solid philosophy our CS and Development department has, not because we don’t care, or get our directives from some nefarious overlord.

[Dvis-kiljaeden (Dvis)]

My code comment was in response to Rhielle’s comment that maybe the item is coded in such a way that a GM couldn’t just replace it. Also, I’ll concede the past I remember could have been GMs having greater latitude because there were no systems in place to handle these things.

But in the case of something that has to be refarmed, at a rather slow and tedious pace – because of game design decisions that are not the GMs’ fault – telling a player that they should have been more careful but sorry, go back to farming residuum is a bit of a cold move.

Also at a time when some players are losing faith in the decisions coming out of that same design team, a little good will gesture, on a case by case discretionary basis, shouldn’t be far-fetched.

[Darthwraith-blackhand (Darthwraith)]

Dvis if u feel a change needs to be made either post in general or use the ingame suggestion feature those are your only options if u feel a change needs to be made, If you Make its a constructive suggestion by saying GM should be given more latitude on loot problems instead of saying they should go back to the way it was back in WOTLK or BC. BLizzard likes suggestion as long as there not antagonizing not that im saying thats your intent. On that note maybe its time to lock this up vrak.

[Dathrel-malfurion (Dathrel)]

Back in the day when they weren’t ruled by their overlord Activision.

Ah this bullcrap again. People do love it don’t they? They aren’t ruled by Activision. They are under the holding company Activision Blizzard, which is not the same thing as ‘Activision’. That nickname refers to Activision Publishing, which is the company associated with the logo you know so well, and is a sister company to Blizzard. Activision Blizzard is an entity formed from merging two holding companies, which are basically just stock pools. It does not exert creative control, and certainly doesn’t give a toss about GM policies. ActivBlizz has bigger things to worry about.

Much of this is easily available information you can get from a Google search. Maybe I’m biased because I’m a business grad, but I really don’t think Wikipedia describes it in a way that’s too complicated.

it doesn’t make the misclick feel any less bad to OP

Tripping doesn’t feel good either. Farting in class and having everyone laugh doesn’t feel good. Mistakes don’t feel good, but sometimes they happen and you learn from them and to be more careful. That’s what an adult does.

Or you complain and blame tangentially related parties, wasting time for everyone, and not learning anything. Blizzard’s devs are helpful enough to include some mistake protection, but ultimately you do need to learn that your decisions and mistakes carry weight.

[Vhx-kiljaeden]

My only gripe with Activision-Blizzard vs Blizzard is that none of the subsidiary units of the holding company have their own CFO anymore – Durkin is the sole CFO over the entire group. Blizzard also no longer has a CEO after Morhaime stepped down. Only a President & SVP. King still has a CEO & COO, while Activision-Blizzard CEO Kotick commands the overall entity as you put it.

I hope as you & Vrak claim, Blizzard alone makes all decisions for Blizzard, but in light of the recent lay-offs, the shareholder earnings call, the record revenue and increased dividends, and the fact that the only CFO is for the holding company, and the fact that ultimately money & profit are any business’s primary goal(s), I do have concerns about who will make final calls on things.

I don’t wish to derail this topic any further than it already has been, so I’ll hold any further remarks for another day, another thread.

[Dathrel-malfurion (Dathrel)]

Blizzard also no longer has a CEO after Morhaime stepped down. Only a President & SVP.

That can be indicative of semantics changes, no actual structural ones. President can be synonymous with the CEO.

in light of the recent lay-offs

That wasn’t just Blizzard you know. Activision (Publishing) and King would’ve had to lay off people too. It was a corporate-wide thing. Rest of your sentence is mostly just the reason for that.

I do have concerns about who will make final calls on things

J. Allen Brack. Unless it concerns Activision and King. The layoffs concerned Blizzard, Activision and King, and while it’s certainly been reported by Blizzard staff (see Kotaku article) that ActivBlizz is trying to get up in their business more, that same source also pointed to Blizzard being none too happy about it.

Alas, you’re right, as interesting as this discussion could get, it’s extremely derailing.

[Mastadôn-thrall (Mastadôn)]

Just as a general word of advice, it is not generally wise to re open a locked thread, especially in a forum that stands a very large chance to lay claim to the title of having the largest Blizzard presence of any of the forums at any given time.

[Perl-anetheron (Perl)]

This one was actually moved from General Discussion around the same time that Vrak locked down the original Just one of those rare cases where it looks like they reopened a locked thread but didn’t really.