I had opened a ticket to speak to a GM about how I accidentally bought a Relinquished Azerite Chestpiece and I tried selling it back to the vendor, but somehow the dialog box closed and I accidentally opened the item. (You can see from my gear, I have a 415 azerite chest already and clearly do not need it as my chance for an upgrade is almost 0%, whereas a 415 helmet/shoulders to replace my 400 pieces is a massive upgrade, making my reasoning quite obvious.) In our brief talk over IM, I explained the scenario to him in detail. His reply?
Blizzard: âDid you open it already?â
Me: âYes, on accident, can you help?â
Blizzard: âNope sorry! Anything else I can help with?â
First off, laughable customer service when I am paying for your product.
Secondly, why is there a failsafe âAre you sure you want to open/equip this?â on a level 35 green, but not my 415 azerite gear? That took me over a month to grind out? Anything to keep me subbed I suppose so I can grind out X currency. It is not like I am asking for indefinite rerolls on a random piece until RNG strikes in my favor, I just want a failsafe option for when I am using it, almost every other on use/equip item has it.
You might be thinking, why be bitter? My answer is that I was already told too bad so sad be more careful next time. Sorry for my unparalleled excitement for artificial crap that I have waited over a month for.
Sometimes a GM has to say no. Not sure what you are wanting here, no one can refund it here, and the CS forums are not a complaints venue. If you wish to complain about your interaction with a GM, use the survey after the ticket is closed.
Whenever a GM says that, they mean to leave Feedback, which means the General Discussion or a content-specific forum. Theyâll never mean the Customer Support forum since they donât gatehr feedback from here.
Thanks for the reply. I am just baffled of a non-failsafe equivalent on virtually end-game content that you waited and worked so long for. But that green you got from RFK is being protected. Lol
Understandable, and if cleaned up so that the post is a bit more constructive, Iâd consider it pretty good feedback! It just has to go where the devs and/or CMs will see it, thatâs all.
That said, itâs highly unlikely that youâll get a response, even if they do read it. Thatâs generally not how the roll with feedback like that.
I mean, you think a multi-billion dollar corporation could be a little more thorough. All I wanted was a âOh hey good idea, sorry about that!â and give me my currency back so I can actually use it.
The bitterness is just out of frustration. I ran probably 10-12 +10âs or higher in the past month that I had to stay up late to do, for literally nothing. That attributes to a minimum of 5-6 hours of my time wasted when they could merely flip the switch or be a little more proactive in their approaches.
I am thinking the same. The only way I get through to customer support is through IM of which is 95% of the time for nothing. So at this point I am just venting and yelling at the screen I suppose.
There are policies in place that GMs are required to follow. If you think the GM made a mistake, youâre welcome to re-open your ticket. But when it comes to refunds and player mistakes, there are limited issues where a GM can step in to fix it. Especially when alternate currencies are involved.
If you mean Live Chat, then youâre also going out of your way to choose support options that are not relevant to your issue. Live Chat is for Tech Support and Billing issues, not for when a player makes a mistake and purchases and uses an item that they now want a refund for.
Correct me if Iâm wrong, but I thought that same failsafe is at the step where it asks you to confirm exchanging the alternate currency for the product you want?
I think they already have such a system in place. Folks already post about why thereâs so many âare you sure?â check boxes already. Will we need a 'are you sure of âare you sureâ check boxes.
It does when you first purchase it, but not on the use of the item (when it actually matters.) So for instance, you buy the green from the AH, it states âAre you sure you want to buy this?â and then again when you try to equip it: âAre you sure you want to equip this?â
Whereas for this item, you buy the item, it asks you to confirm it, but that is where my issue is. I was talking to the vendor to try and refund it and the dialog box closed as I was clicking on the item and it was consumed, therefore not having the âsameâ failsafe, if that makes sense.
Because the difference between these right now is BoE versus BoP. As soon as you confirm the currency exchange for the item, the item is technically considered yours, but they still give you a two-hour grace period.
I would argue, doesnât purchased BoP items carry more value and therefore require that extra step? You could say âyou know you wanted it because you bought itâ but I could use the same argument for an AH item.
The grace period is a good thing! But my issue was with accidentally opening it when trying to sell it back, not the grace period or BoE vs BoP argument.
I would agree that kind of response certainly leaves something to be desired. If that were at all how the Game Master replied, which is not, you embellished a good deal.
The actual conversation went like this:
GM: We can revert the sale if the token has not been claimed, but once it is claimed we are unable to revert it. Did you claim the token already?
You [Paraphrased]: Yes.
GM: I am very sorry but once that token is claimed then it is set in stone and can not be reversed.|
Our Devs try to put what safeguards they can, but there is a limit so that the game can remain playable without resorting to a version of âWorld of Are you sure-Craftâ.
When you go to purchase an item from Thaumaturge Vashreen there actually is a pop up that not only displays what you are buying but also what you are exchanging for it. One failsafe tends to be enough as more would be redundant and really unnecessary when you then go to use said item. I am sorry that you made such an expensive error, truly, but we do ask that players take some responsibility for their actions as we also want to encourage using caution, especially on those big decisions.
Regardless, if you wish to see a change to how the item works, or what failsafes are in place, we can only encourage that you submit your feedback so that our Developers can review it.
Itâs semantics of how the conversation went verbatim, the end result is the same. They cannot assist my needs so I am venting more or less at nothing I suppose. Just month-long pent up frustration.
As for redundancy, I find that is subjective. How often is too redundant? I could state, Blizzardâs viewâs for level 35 greens off the AH carry more value as there are more failsafes in play versus my near end-game equipment, no?
Merely looking as to why that is. One accidental click on my end âOops you are out a month of your M+ time, try again next month!â
I feel mistakes prevelant to being more expensive, should have more âsafegaurds,â would you say that is a fair argument?
I think, that is a very narrow-minded reply truthfully. Would you buy an upgrade knowing it to be a minimum 50% upgrade, or buy something knowing it to be a âvirtually 0%â upgrade? @Mastadon
Iâd say twice for the same item is redundant and too often. How many times do you need to be asked âAre your sure? Are you really really sure? We still canât tell if youâre sure that youâre sure so weâre going to ask againâŚâ before players start to complain about all the pop-ups and take responsibility when they still made the wrong choice?
Iâm sorry but I would have to disagree. The end result in this case implies a short and almost flippant response which seems engineered to generate additional sympathy to your situation by demonizing our support staff as uncaring.
Expressing your frustration is understandable, but it is not the fault of our staff that you made the mistake and misrepresenting what happened is disingenuous.
In the case of the Auction House you are purchasing a Bind on Equip item. If you made a mistake in the purchase you could easily resell it. In this case you purchased a Bind on Pick Up item, meant only for you.
The philosophy behind the policy is that we (Blizzard/the World of Warcraft Dev team) feel there are enough safe guards in place to help with an accidental purchase. That, added with the refund option provides the user a couple of opportunities to correct a mistake.
I say that you have a valid opinion, but that is not something our Support staff can help with. They have policies to follow and they are not able to circumvent them. Sorry.
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