Please help! Can’t use the Unstuck service AFAIK, since I can’t remain logged in for more than 1 second on my main character.
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You can use the support link at the top of this page to unstick any character from the web. The character will be moved to a graveyard.
Thanks Vrakthris - though I think I made a mistake and triggered that Unstuck request while on an alt who is not stuck. Will it correctly unstick my main who’s actually stuck in the Maw?
The option has you select the character, so if you haven’t selected a character yet it shouldn’t be doing anything. It often takes a few moments for your characters to load.
The web link just sends me to a page saying it’s processing the request, but I didn’t have the opportunity to specify which character is stuck. 
I think it’s just processing the request for my alt, who’s fine. Alas. Should I just wait this out now?
The request that is being processes is likely to retrieve the initial list of characters to try and unstick.
Feel free to use the option on the website.
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I got this but in the quest where i have to scort Jaina. She teleported me into the ground.
I have the same issue. Also the stuck character service is not working. It times out after selecting my character.
Error code:
1a74a818-576a-4826-9cde-9882bfd4ceef
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The character page did finally load, but upon selecting a character, it bugs out with an error. I didn’t capture the error code but will try again now.
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Error code:
0e6f02af-8c35-4fbb-b116-6e9daf791b0d
Character Unstuck page won’t even load now. Alas.
It likely has to do with the current log in issues. We might not see it cleared up until those do.
It is being looked into. We have an active thread here:
https://us.forums.blizzard.com/en/wow/t/log-in-issues-characters-not-loading/733095
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I appreciate all the replies here, Vrakthris. Thank you. Will be patient.
Same issue here, falling through the world and when I log in, immediately logged out. I submitted my character unstuck ~45 minutes ago. It says to contact Blizzard if it doesn’t work in 15, but I can’t find where to do that.
Same here!
Getting the same issue. Jaina teleported me through the terrain during the escort quest. Whenever I log on I get immediately disconnected. Currently unable to access the automated character unstuck feature on the website.
the page wont load for me to get my character unstuck. This is so lame
Just happened to me as well. The character move service also has a cooldown doesn’t it? Better hope it doesn’t happen again I guess.
Did it work for you? It times out for me every time. I rarely can even get to the character selection page after choosing to try and Unstuck one of them.
No, I get an error code or timed out when ever I try as well. I had to use it the other day because I loaded into the sky in Ice Crown the other day and would DC upon login.