is not updating no matter what I do. My other toons np. But this one nope… I just did a heroic raid nothing no updates.
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Have you tried changing your account password? That can sometimes force a refresh of sorts, and you don’t have to actually change your password. Just reenter your current one.
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Sometimes the Armory can have some issues updating. It’s a tad wonky. If…you have a bug report for it, you can post it here:
There are also some troubleshooting and guidelines there that may help, as well.
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The armory can be fickle with updates, usually just logging in and out works, but other timee the update takes longer.
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my armory and multiple people I play with have also not had their armory update since monday night so I assume theres some issues going on
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Same here, the armory is not updating, it’s been stuck on the same data for last 4 days now. Using different web browsers, clearing cache, cookies and all other stuff does not fix the issue nor does logging out of Battle.net.
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Same here. Changing the bnet password did not help either. Please fix!
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No one can fix it, the armory is basically in a bata and update on its own terms, sadly.
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Any update or acknowledgement that this being investigated? It also affects the third-party sites that rely on armory data.
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There is always an issue with this. Most of the time it strikes one or two people at random, sometimes like now it’s a bigger wave of folks. There isn’t any rhyme or reason to it. This website operates of its own volition a lot of the time. It will fix itself in time.
The big thing is - it’s not a game-breaking issue. You can play the game just fine. That other websites use it, yeah, it’s annoying when it doesn’t update. That third-party sites depend on them isn’t Blizzard’s problem or that the playerbase depends on them. But theoretically, Blizzard could switch up the code and break the capability of those sites tomorrow, should they choose to.
You report it to the Website Bug Forum. That is one-way communication unless the CMs there ask for more information. The people who handle those issues do not come here. In fact, no staff comes here beyond our SFAs and they don’t have anything to do with that branch of things. Sure, they may have information relayed to them, but there is no guarantee of it. If they do get information, they will happily relay it along, but most bugs are fixed on a wholly different timetable than the players’.
Little dated, but still, from a Blue during another spurt like this.
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First of all, thank you Leilleath for the response, I appreciate you taking the time to shed some light on this.
I’ve worked with their API both internal (in game) and external (for sites/webapps) so I’m fully aware of how API reports go and the mess it is in sometimes. When issues like this occur, it is understandable that the game itself is working but at the same token - API access is also provided by Blizzard and maintained by them (although it seems like an unofficially supported item sometimes). It’s like someone at Microsoft saying I can use my App Registration to log into the Azure Portal and perform tasks but not to access the graph api to gather data for other important applications. At the end of the day some guilds rely on the third party api usage for scheduling, updating and planning their gametime. The users of the game rely on it for data that is not easily provided in game etc.
I really don’t understand the stance that the CS rep took in that post because what they are saying sounds more like ignorance than support (this is just by reading the first two sentences - I didn’t go into the post). Teams should be working together to provide the best possible user experience, not passing it off as a non-issue. In this case, none of our raiders show our Mythic kills - even on Blizzard’s website so it affects rankings and recruitment etc. Maybe when they finish gutting the Twitter integration, the armory will be fixed? Anyway, I’m heading back to work - just wanted to throw in my 2c on the matter.
Edit: In general, as far as API usage goes, no one creates an API strictly for internal use - they create it for public usage so by providing the usage and having others rely on it means it is supposed to be fully supported just like any other aspect of the Blizzard services go. It will always be 3rd party.
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It’s hardly ignorance. Kalviery laid it out pretty clearly, all in all from a Customer Support perspective - this forum isn’t Customer Service. It’s one for players to assist other players. That’s why I made sure to point out the part about no staff coming here beyond our SFAs, and their limitations.
Someone pointed out that in-game it was still reflecting information properly but it wasn’t updating here on the site itself - that’s wholly third-party sites that lean on those. I still stand firmly on that it’s not a game-breaking bug, but it can be an annoying one with people trying to match up raider.io and the like. That people depend on third party sites and applications is a whole different argument for another time, but yes.
The easy answer again is just that the website not updating properly is kind of a running “known issue”, but something seems to have shifted to make it a far more wider spread bug this time around. The more people reporting it properly in the Website Bug forum or even the API Bug Forum, the better. Once they can replicate the issue and work on a fix, they’ll get it pushed through. The majority of the time there just isn’t any response from the staff who handles that department due to it not being something that is preventing gameplay. A lot of people play without ever needing to worry about what is coming from the API, just as there are a lot of people who may rely on it.
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My armory hasn’t updated in 2 days. Is this still an ongoing issue for others?
It’s been an ongoing issue since DF launched. You can use the links above in other posts for bug reports.
This is crowd sourcing support and should be renamed to be more representative of what it is. I get your point but I’m pretty much done making excuses for them as I’ve done in the past. It’s come to the point that many people expect that things won’t work. From real in game features like the trading post to other features like the armory that apparently isn’t supported.
Edit: actually Community Support is a much better name
This is one thing…
This is another entirely. An in-game feature being broken, that has nothing to do with the topic in question. The armory not updating is not a game-breaking feature. You can log into you characters just fine. You can play the game without issue just fine. Player-created dependency on third-party sites? That’s not a Blizzard problem. Should they choose to break their API entirely and take down the armory tomorrow? They could, and it would still not impede gameplay as they intended for it to be.
The armory not updating for third-party sites is only as impactful as players themselves make it to be. It does not detract from the game as a whole that these third-party vetting sites aren’t fully operational.
I’ll also be sure to say that just because of that point, does not mean that it’s not being worked on. It’s a known issue. They are working to resolve it. Is it annoying, sure. But it’s a player-created issue that forces a dependency on third-party sites.
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“The armory not updating for third-party sites is only as impactful as players themselves make it to be. It does not detract from the game as a whole that these third-party vetting sites aren’t fully operational.”
Raider IO not being able to reflect the 200+ IO I earned this week prevents me from getting into runs. So while I can technically log in and play, there is no point as my reflected IO would probably only get me into 19’s or less. WOW has always been highly dependent on third-patty addons and sites. Worldoflogs, Raider IO, wowprogress… imagine trying to push content without these partners.
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That’s an idyllic world to me. A game where people just log in and play and don’t aspire to climb some 3rd party site’s ranks, etc.
But, I digress.
When it comes down to bugs or problems like this, I understand your complaint, and I understand that some subset of players depend on these external, 3rd party, API-driven sites.
Thing is, the entire dependency on “API-driven 3rd party sites” is something players created. I know Blizz made the API, and I know that, at the root, players only built on what Blizz created… but there’s a discrepancy between what Blizzard intends and what players demand:
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(Blizzard) “Here’s this cool API, you can do a bunch of stuff with it. It will be a neat tool for players to be able to create a whole slew of stuff. Nice companion to the main game, but always secondary to making sure the main game runs properly.”
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(Players) “ZOMG the Armory isn’t updating and also Raider(dot)io isn’t updating and I have a key to run tomorrow night and now people won’t have any idea of where I rank in the community and that’s my entire WoW life and now what will I do…?”
Well, for one, realize that the API might wig out at any time, and there might always be an extended amount of wait time for it to be fixed.
I dunno what else to say. In order for this situation to work out properly, everyone that depends on the API for a “good time” in WoW needs to realize that they’ve chosen an alternate playstyle - that being one dependent on rankings and a fully-functional API - and that alternate playstyle might not be supported the same as regular “log in and play” style.
And, yes, despite this playstyle absolutely dominating some players’ time in WoW, it is a small subset and something that I would personally consider an “alternate” playstyle. Believe it or not, most players never even visit raider(dot)io nor do they care what their ranking is on some 3rd party site.
In closing, you just have to wait. The bug reports are in. Blizz knows about the issue and is working on it. They’re no doubt giving it the attention it deserves, relative to all of the other bugs they have to fix, and with priority given to those bugs that affect the most players.
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Killed Broodkeeper Heroic on Tuesday, Armory hasnt updated my progress in 4 days which has resulted in me struggling to get invited to Rasz groups. This game is dependent on armory/raider.io progress updating every day.
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The game ran fine long before Raider IO came along. There were other ways to check the skill of new raid prospects, it just takes longer than looking someone up on a website.
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