Are GMs still able to restore items to players that can’t be recovered by the item recovery tool? I will try to make this as brief as possible, but there is some background information.
I’ve lost ~500+ 3* Azureweave Bolts, which cannot be restored using the item restoration tool. If it was something smaller, I wouldn’t bother, but that stack is worth ~500k gold which is a decent chunk of change.
There has been a bug in dragonflight where sometimes stacks of items will go missing from your reagent bag. Like if you have a stack of crafting materials, list some on the auction house and log off, the rest of the stack will be missing when you log back in. Generally they return within a day, but I’ve tried many things to make them return sooner, but haven’t found anything that works reliably. Here is a thread on that issue if you want more context:
However, this time the items have not returned. I’m unsure if they got destroyed or deleted because another item was in their place when they tried to return or what, but it’s been a week and they are still gone.
I submitted a ticket about a week ago, waited 3-4 days, and the first GM simply told me to use the item restoration tool. Unfortunately, that doesn’t work for stackable crafting materials. I reopened the ticket, waited another few days, and the second GM mentioned the item restoration tool but also mentioned the limitations of it. The second GM did confirm that the items were deleted and not accidentally sold on the AH or anything. I reopened the ticket to clarify some more, but I’m still waiting on a response.
I know GMs are super swamped right now. I get why they may see that it’s a ticket about item restoration, direct people to the tool, and then move on. Unfortunately, that solution doesn’t work for me, which brings me to my question. Since GMs can confirm that the items were deleted and not sold or sent elsewhere, are GMs still able to restore items to players that can’t be recovered by the item recovery tool?
Logs dont go back forever they have the same tools we do with item restoration if its not on the item restoration odds are they wont be able to restore it.
GMs use the same tools as we players do. If it isn’t able to be restored via the restore tool, then it’s gone for good. There isn’t another set of data for items in the mail that GMs have to restore them.
Right, I’m aware logs don’t go back forever, but the gear in my item restoration tool goes back months easily. This has been a week or so and a majority of that has just been the lengthy response time.
The suggested average response since I’ve started this ticket has been 4-5 days. I just checked now and it’s over 8 days. That’s pretty lengthy.
According to the Support Article on Item Restoration, one of the limitations of items they cannot restore is stackable and / or crafting material. That may be a limitation placed on them by the Development team and unless given permission, whether or not it’s a bug, it might not be possible. I’d also suggest submitting a bug report.
I wondered if that might be the case, but I was hoping that since they could detect that the items were deleted and that there is a known bug about materials going missing, that something could be done.
It’s possible that I accidentally deleted them on my own, but I’m pretty careful when dealing with expensive stacks of materials. It’s not like I would throw that away just to make room for something else.
If nothing can be done, I’ll accept that, but it does suck to lose that much gold potentially due to a bug that I have zero control over.
