[AMD] Missing character textures after 9.0

[Elocin-mugthol]

Fair point and nice phrasing lol

[Nosaferatu-azralon]

Yeah, it can be. We don’t have the data, but imagine how many players this issue would affect. This game is from 2005, is not like from BFA to SL the engine migrated to high end builds.

[Frightz-bleeding-hollow]

It does stir the pot.
Simply saying “Blizzard doesn’t support old hardware.” Isn’t helpful and is just going to make people angry.

I can get on right this second, raid, level and pvp with ZERO issues. The ONLY thing that is wrong are eye and skin textures. If you think the blame of this issue falls on they player you’re mistaken.

[Nosaferatu-azralon]

This subject is complex, it implies on local culture and economics world-wide. As fair and legit these arguments can be, only they can explain the complexity of the problem. Maybe what we can see is simple like old textures, but fairly difficult to address on Engineering levels. We don’t know.

[Elocin-mugthol]

@Frightz-bleeding-hollow

raid, level and pvp with ZERO issues. The ONLY thing that is wrong are eye and skin textures

Yeah that does sound annoying. I sympathize with this issue quite a bit, as the launch of WoTLK was a mess for my hardware and I had to upgrade.

@Nosaferatu-azralon

Maybe what we can see is simple like old textures

That’s actually a really good idea. Does changing any of the graphics settings have any effect at all?

[Gaerlan-stormrage]

I am also having this issue:
Phenom II x4 955 processor
AMD Radeon R7 360 Series

I get it, its an old processor and graphics card. However it loads every other texture in the game and framerate issues are a non issue. No Issues in BFA but in Shadowlands all of a sudden now there is?!? The fact that I am loading every single other texture in the game except for the ones shown in screenshots from other players means this is an issue blizzard needs to fix. If it was the other way around sure I need to upgrade but it is not. I am not going to spend hundreds of dollars for a new pc because Blizzard is to lazy to fix their own problems.

For Taliesin, this is Fracking Bull sh!te Blizz, you broke it you fix it!! Maybe you shouldn’t have fired most of your developers and QA staff after all!!

Edit:
For Blizzard devs to fix their big lazy blunder, here is my DxDiag File:
pastebin"."com/CjN2J3Vj

[Nosaferatu-azralon]

But a simple “we do not support this hardware” would be hard to swallow.

[Fahuri-azralon]

I’m experiencing the same problem. Only the face texture is ‘OK’, but there is no eyes
CPU: AMD Phenom II X6 1055T

[Metaventa-cenarion-circle]

I have same issue even thou I can run any new game just fine. funny EQ2 had same issue they gave the player option to pick new skin or old skins but hell sony or day break what ever they are called now is a small company that doesn’t know what they are doing like blizzard…

[Elocin-mugthol]

Just wanted to make a note that Blizzard isn’t in their offices, they’re all working from home, and their shifts have not started yet. The last response was from their last shift yesterday, so that’s probably why it has been so silent.

[Metaventa-cenarion-circle]

they should ALLWAYS have someone on"duty" after a major patch…

[Elocin-mugthol]

I don’t know development hours, just Customer and Technical Support. It’s possible someone is working on it, but they aren’t doing any public-facing communication.

[Nosaferatu-azralon]

I tried to mess up with texture res, no changes at all.

[Raindead-skeram]

Guys, in case you haven’t seen, players were investigating above what might be the cause of the issue. What is common between our processors that might be causing it? What is different from other processors?
It’s noteworthy that Intel processors of the same age are not having this issue - at least no one reported any yet.

I’ll quote twice Bragonsdane who did some pretty useful posts above:

@Bragonsdane-wyrmrest-accord

@Nhimlann-proudmoore

Intel supported AVX before AMD, so they don’t have this issue.

That’s pretty much it right there 100%. I have no idea why AVX is likely the culprit, but it definitely explains why FX and later cpus have no issue. Up until then, SSE4a was the latest AMD had and sadly Phenom II was one year shy of getting it. Weirdly enough Intel and AMD both shipped CPUs supporting it at the same time. Intel shipped the Core platform with the i3, i5, and i7 first in Q1 2011. AMD followed with the FX in Q3 which sparked a lot of “add moar cores” memes.

nerd talk aside, I have no proof that it’s the culprit, but it seems very likely since it ends right when AVX was introduced to the markets. Someone with an Intel older than 2011’s Sandy Bridge needs to chime in, lol.

@Bragonsdane-wyrmrest-accord

@Nhimlann-proudmoore

Unfortunately it looks like my oldest intel system atm is an i3-2350m which is Sandybridge if I’m not mistaken.

that’s a bummer.

this bit from wikipedia explains it perfectly I think.

AVX introduces a three-operand SIMD instruction format, where the destination register is distinct from the two source operands. For example, an SSE instruction using the conventional two-operand form a = a + b can now use a non-destructive three-operand form c = a + b, preserving both source operands.

So likely what we are seeing is an artifact of that. While maybe some code is optimized for SSE, it will run on AVX, but AVX code will not work properly on SSE. And I guess someone shifted player models to the CPU to lower gpu load perhaps? Player models would be constantly changing with gear upgrades, so I can see how they would shift the calculations there to load a new calculated model into the GPU which would then be rendered as normal. So what we’re seeing here is a part of the model not rendering correctly and so the texture perhaps cannot get attached to it and so it renders as black or whatever the game engine chooses.

I think she is on the right track if you ask me.

[Metaventa-cenarion-circle]

once again look at my last post they make millions this shouldnt be a issue

[Angerith-queldorei (Angerith)]

Exacly when other MUCH more complex games run smoothly makes you wonder…

[Goat-smolderthorn (Goat)]

I can render Black Desert comfortably on medium settings, but changing my 16 year old characters skin color to black is suddenly an impossible feat

[Metaventa-cenarion-circle]

yes, for example conan exiles on high and game runs fine in a full server but 15 year old wow nope

[Foxs-sargeras]

having the same problem.

[Elocin-mugthol]

If you’re new to the discussion or you’ve chimed in and haven’t added your DxDiag to the thread (easy to miss instructions in the sea of replies), please make sure to add it for the staff/devs.

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