I think a lot of newer gamers see our current “support” as the standard which is incredibly sad… They were not here for the good days they do not understand what we want back.
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I might be in the minority here. But remove all microtransactions, implement actual customer service (Pre 2008 standard) and raise the sub to $25 a month and I think they make money in the long run.
Why is this something that he posted on his personal account and not an official blizzard account? Is this his personal opinion or is this exact representation of all data currently collected and the official stance of blizzard/microsoft? But also to tell people that they shouldn’t try to sell BOEs effectively or trade gold between versions, which isn’t against TOS and has been confirmed by CS reps on the CS forums as long as you know where the gold is coming from.
Him saying “maybe” to people getting falsely banned when bans get overturned all the time makes him sound out of touch from what is actually going on. The constant need to appeal again and again until you get a live person is a horrible system and shows that the bans aren’t actually looked at by a live person before issuing the ban. It is a horrible system for customer support. Guilty until proven innocent.
Add in that the last changes to Paladin, the class he plays, he decided that a nerf wasn’t going to happen to them and changed it back so it didn’t effect his play style. I find it hard to trust what someone is saying on their personal account with no data and calling a lot of people liars who want to play their game. Not saying that everyone saying they were falsely banned is correct but I have seen enough of it to know it is a much higher percentage than some of you think.
Bless these devs for knowing astroturfing when they see it.
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It depends on the ticket.
Most of what I’ve seen and read is it’s automated for RMT, usually because the RMT is so blatant which Blues have pointed out in CS forum like posting a white vendor item for 1000g on the AH, etc.
Why waste time for an actual written non-can response when the RMT is so blatant.
Also they usually won’t provide details on how they detected RMT (outside of the extremely obvious things like posting a white item on the AH for 1000g) to not give RMT’ers and the like info into their detection system.
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bottom line is now you have to worry about how it looks if you want to do something that involves sending gold to many different players… it’s lame. it’s like a police state 
More like humans vs robots. LOL
I mean, People are opening tickets without being banned and getting the same canned responses. It may just be Reps copy pasting it. But there’s a pretty solid chance the appeal process is being automated.
WoW has never been a free market, nor a democracy.
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I for one would love to send some excess gold from my human rogue to my new troll shaman but I get the feeling using the neutral AH for that might be a bad idea…
And again, if people are opening tickets without any account actions looking for an appeal (Blizz can see if the account has been actioned) why should you be given an actual response instead of a canned one when CS is already overworked and underpaid.
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And again. Chances are a person isn’t looking at any of the appeals at this point. And it’s just being automated.
Your right, a customer support rep CAN see if an account has been banned. The fact that isn’t reflecting in the responses tells you alot about the due diligence being used to look into the appeals.
not sure what about my post makes you think i thought WoW was a “free market” or a “democracy” but ok
They said they DO NOT SUPPORT you trading yourself gold across accounts. You are doing it at your own risk.
Learn to read.
No one cares if you are anxious about doing non-supported activities.
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Until they do something about the ten trillion bots running around 24/7 I really couldn’t care any less about what they think about RMT. Blizzard profits from botters and therefor turn a mostly blind eye to them. Trading gold across game versions was always allowed and now suddenly I can’t anymore because some people like to sell their gold and I could get caught up in that and banned without a fair review.
I’ve done it. It’s completely fine. The gold ends up in the same account it originates from.
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The “it’s like a police state” comment.
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Not gonna read all this hot garbage, just gonna bump this thread.
Just roughly split up the items.
the issue is you never were banned for doing legitimate things like sending gold to people before nothing to do with free markets or democracy, sweetie.