It’s because they all think they are smart and are mad they got caught.
This is all that is happening.
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These devs acting like Victims like they arent one of the most successful mmo teams on the market intentionally choosing to ignore tickets.
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They are probably ignoring tickets for people they know in fact cheated with high probability.
Like any smart company would.
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Your seeing that mentality in a lot of failing tech companies these days. Bethesda lashed out at Starfields reception pretty harshly recently.
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Agreed. All of these people that got banned are likely people trying to subvert the system, got caught, and are trying to pull the whole “I didn’t do anything my friend was just selling me an item I needed that he picked up on accident” after running a GDKP.
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Aggrend is slowly winning me over…
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Which would be fine but they ignore all tickets. They have forever.
It started getting worse in 2008 with the Activision takeover, OG Blizzard Support was actually really legit.
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No they don’t. It’s liars spreading this misinformation.
Mad forum andies who lost the argument. Little complaining Andies.
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Few points on this.
I agree getting copy paste response feels like a**.
We don’t know how they are treating their detection.
If its something like OSRS they have a scale where it gets hit by an autoreply if it doesn’t meet 1 of a few parameters. (aka they are 100% certain you did whatever)
If it failed one of those parameters then they will do an actual investigation.
So I do wonder if they are adopting a similar policy now.
How I think would be the best way to fix this is much more complicated and not something Ima get into of this minute but like I said I do agree it sucks.
Miss ol Blizz, the jokes were great.
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Not true, I made a ticket about a week ago for an item missing from my inventory (a stack of crafting reagents) and got a non-automated response and restoration.
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I wish this was true but its not in fact bans are so automated now bots can mass report others into a ban 
Considering the risk, this is probably your best bet.
meanwhile AH has green items going for 1000g . wonder who is buying those :^)
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Mouthpiece for a company lies on behalf of that company? CRAZY!
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I for one am very sorry if this comes off wrong but I actually do not believe this just based on what I have read and seen from others. I would love some proof though if we have it.
I feel you man. But Jagex has the worst customer service in the industry. until a few months ago passwords WERE NOT CASE SENSITIVE. OSRS playerbase is a solid 70% Bots at any given time. And they have had repeated major false banwaves in the recent past. They aren’t a good example of a company handling customer support well.
Blizzard used to be the gold standard in MMO Customer support. But they outsourced and then removed most of the GM positions. (Im talking the old days when GM’s would actually show up in game and help you out.)
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I play both games and currently haven’t had issues with Jagex. They did release their info on how many false bans there are. .36% = 38 false bans.
Out of millions of bans
But when it comes to blizz… Oh boy.
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yes it more then likely has happened more then once, which is why I am worried it could happen to me when I try to mail myself gold, due to Anxiety, even though logically I know I should be fine.
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You are right it doesn’t mean the system shouldn’t exist, that desn’t keep me from worrying about being caught up in a failure of the system.
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Who is salty? You seem salty anybody is challenging your point of view.
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Yes it is low, so they say. and that is a good thing.