Against TOS to share accounts?

[Sato-andorhal]

Just curious if it’s still against the terms of service to share accounts and if it is, how does one report?

[Forumcat-wildhammer]

Yes it remains against the rules to share accounts unless it’s between a parent/guardian and it’s minor/child. Maybe under “cheating” or any tab where you can explain in more detail?

[Zenjy-nesingwary]

The rule on sharing account(s) is one (1) parent (the legal guardian) and one (1) child on the account. I’m not sure how one’d report this.

[Sato-andorhal]

This is regarding adults, not family or children.

[Darthwraith-blackhand (Darthwraith)]

You could always email hacks@blizzard.com and give all details not ideal but im not sure what ticket category.

[Sato-andorhal]

I sent the email six days ago. No response and no action. I wonder if this is no longer an actionable offense because otherwise wouldn’t a blue have responded? If there’s a different way to report, let me know.

[Ekon-wyrmrest-accord (Ekon)]

That address isn’t guaranteed a response, and it’s likely the only response you’d get is a thank you for reporting as they won’t share any details about what happens to an account with anyone but the registered person on the account.

Account sharing is still very much against the rules in their current EULA, excepting one specific circumstance.

[Darthwraith-blackhand (Darthwraith)]

Its like the do not reply email one way street but this one will get looked at and investigated.

[Zenjy-nesingwary]

@Sato-andorhal

I wonder if this is no longer an actionable offense because otherwise wouldn’t a blue have responded?

A blue poster isn’t requrired to reply to any given thread. More so when given the right answer. If you want a blue statement on the matter:

@Vrakthris

There are generally two kinds of account sharing, those that may share access with their siblings, spouse, etc… due to circumstance or because they are generally unaware of the policy and those that share to gain advantage (i.e. power leveling, etc… ).

The latter can be damaging to the gaming environment, which is what we tend to focus on. We generally understand how it happens with the former, which tends to be less damaging overall, but can cause serious security risks for the account.

I can’t make any guarantees, Who, but our staff encounters many different situations around this. They can definitely look into it and make accommodations if at all possible. If the siblings have same last name that would definitely be a help, not to mention if she is still in contact with her brother, just in case there are questions.

@Vrakthris

No, things absolutely can change, in areas that make sense. Adding weird stipulations to who can access the account, for how long and what conditions, seems like it would lend itself to confusing what may or may not be allowed. We want to keep policies simple, so they are easily understood.

Only the registered user on the account may access the account. The only exception is that the registered user may allow a minor child, that they are the parent or legal guardian, access.

[Forumcat-wildhammer]

@Sato-andorhal

because otherwise wouldn’t a blue have responded?

Well a Blue did respond, by marking my post as the solution which only you or a Blizzardian can do. (In this case, A Blizzardian did)

In short it means you can fill any suspicions through the ingame report button and they’ll take it from there. They will not inform you of the result of the investigation as that is something between them and Blizzard.

No action taken now doesn’t mean it won’t come, or it perhaps means that they were just “boasting”/innocent in the end. Only Blizzard and the account owner knows the truth.

[Levíathan-aerie-peak (Levíathan)]

I see this thread is about adult-adult sharing, but regarding the parent/guardian-minor sharing that was mentioned later on:

Looking at the recently updated EULA, it seems things have changed with legal parent/guardian and minor child.

As a disclaimer, this my interpretation based on what I see there. I’m not speaking for Bliz.

Assuming the US’s legal adult age of 18:

1. No one under 13 is allowed to use an account or the platform at all, with or without parent/guardian consent.
2. 13-17 can use platform, however only legal adults are allowed to make accounts. So 13-17 are required to share with parent/guardian.

There are also a few familiar, related things that I didn’t see in the recent update, meaning their opposites could be implied, but I’m not going to go into that gray area here.