I dont know, but it may be difficult to get information on a different account. Suspensions in game/forums do not typically translate to the other.
lol that is some weird sheeeit if he were to pretend to be his own wife? 
and he knows blizzard is more sensitive these days than the olden days so of course he watches what he says and even with that he barely says anything in chat anymore.
Ok. So why isnt he posting?
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Like I said above he can’t because he’s silenced to post anything which is very sus.
In game suspensions nearly never translate to the forums.
It makes this entire thread very sus.
And I am quoting this just for reference.
Here is someone from customer support explaining they are limited in what they can share to a 3rd party.
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Something is not adding up here, someone is not telling the truth.
Just saying.
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what they were doing at the time is irrelevant.
account actions aren’t instant.
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Many people look at what they were doing when they get suspended. But it wasn’t likely the raid. Investigations take time and it was probably something that happened days or weeks earlier. Probably something he said to somebody in chat or tells or something.
And no, it was not a mass report that got him suspended. At best a lot of reports can get someone squelched (temporary silence).
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Those can pop up days or weeks later. 2 weeks is pretty stern so whatever he did… probably shouldnt do it again. If he likes to “ramble” in trade, dont.
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Yuh they’re completely seperate which is why I casted doubt x3
Story just does not add up at all.
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You were likely reported for posting false or misleading information. The CS forums are a bad place to do that and it often gets flagged for the mods to remove or correct.
In WoW, an actual penalty is not applied until a GM reviews the report/s. There is an automated Squelch if there are enough reports in a short enough time but that is like 24 hours at most.
A Suspension means that the account was reviewed by a GM and is on their third applied penalty. First is a week Silence, then a week suspension, then 2 weeks suspension, etc. Up to license closure.
Edit to add an example - this is what we usually see here when someone claims “mass report”.
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So lets clear up your lies do you honestly believe that that if there were ai and bots tickets wouldnt be taking 2 days atm acording to vrak every ticket is handled by a real person that uses template.
The phone # was discontinued years ago for people using it for stuff they couldnt handle like this technical and billing.
Despite what u have heard the reddit karrens and streamers are lying.
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There has been no dial in number for CS for over a decade. It was for Tech Support and Billing. Sadly people called it for everything under the sun so IF you could even get through the queue was hours. As cell phones became popular it was also wasted minutes people had to pay for. They changed it to a ticket system with call back and some live chat - before that was phased out during the pandemic.
The ticket system DOES have some automated ticket replies. Yes. They do that when queues are really high. The ticket will get a reply based on key words and the category. For example a ticket about a quest may be considered a game hint which GMs can’t give - so the template will have general info on how to find quest and game details like Wowhead. A tech suppport ticket may get a general TS troubleshooting reply.
Re-opening a ticket if the first auto reply does not help puts it back in queue.
I assume your tickets were in the wrong category, or that the initial auto reply was just plain not related. Putting it in the right category and/or re-opening it would be the next step. Assuming it is something GMs can help with.
The actual chat penalties? THOSE are not automated beyond the Squelch or the in-game warning.
If you don’t believe me, you can have a Blue quote instead.
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That would be a game hint about how gameplay works. That is not something GMs can help with. You are definitely going to get a generic template for that pointing you elsewhere. Probably an automated one for first reply at that. They don’t make a secret of using some auto reply templates for triage during high ticket volumes.
They are not the people to report bugs to either. They don’t take bug reports, don’t pass on bug reports, and don’t fix bugs. There are RARE exceptions that the Devs allow them on specific issues. Super rare though.
That sounds like a generic reply to a Tech Support ticket. You have to use the STUCK self help tool, and if that does not work re-open it under that category. It has its own high priority queue for a GM to manually move you if the self help tools don’t work.
Some of the frustrations people have with the CS system (which is not perfect at all), is that they want GMs to do things that they are not tasked with, or allowed, to do.
This article may help shed some light on what they can and can’t do. Just knowing those limits can reduce frustration.
EDIT - In no way do I think modern CS for most companies is good. It is not. So please don’t take me explaining how to navigate the current Blizzard system as me thinking it is perfect or can’t use improvement. Very few companies have good CS anymore, except Chewy. Chewy is good.
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That is not something that Blizzard CS does. They never have. It is not their job to investigate possible bugs. I know that is not what you want to hear, but that is the truth.
It is the job of QA to take your questions and reports about bugs. They investigate, try to replicate, figure out if it is a bug, etc. They don’t engage in conversations with you though. It is a one way method of reporting. Bug Report forum or the in-game bug report tool.
At least they don’t send back a “Sir, this is a Wendy’s” meme. They really DO need to handle “We can’t help you and here is why” better though. They never actually explain why they can’t help which just makes it all more frustrating. You end up having to come here to learn what GMs are limited to.
Blizzard has never outsourced their support. If that changed it is REALLY recent and I am not aware of it. Their US support is out of the Austin Texas Blizzard campus. I don’t know what cuts Microsoft made, but it certainly did not improve anything. The auto reply templates being used more often certainly hints that they could use more staffing if queues are that long.
I get that. I really do. WoW is a subscription game. Denying people access to paid game time without a GM at least glancing at the attached chat report is not something they do. The Silence, Suspension, or license closure really does get a GM check first for WoW. The automated parts are the Squelch they put in about 15 years ago for gold spammers (lots of reports in a short time triggers that). They also added an automated warning so that folks are aware they are getting reported - and maybe can stop whatever they are doing like spamming a guild advert a bit too much.
Their FREE to play games on the other hand…may not be handled the same way and may have more of an automated system. OW is now free to play… This is part of why I say it is best not to compare the two.
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The BEST part of your post hands down, and it made me LOL. I appreciate your responses 
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so… your theory is, that templates being used during times of high traffic, means that blizz are using AI to ban people?
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