Account Closure, Banned for hacks/ cheats/ exploit?! WTH

Support Customer Support
1

Got Banned on y EU account 24 Hours ago I cannot post on the CS forums because of the ban.

Ticket # EU102084062.

I haven’t played wow for 7 years.

Acutely, I was struggling to understand how to create items and how to catch up with the war within expansion. I was completely lost and relied on YouTube videos to learn what to do where to go how gearing systems work, which addons are most trusted, and how to use edit mode.

After 7 years break from WOW, I purchased the game midnight epic using my bank card on December 10. after only 7 days of playing I was banned???

Below is a list of addons I downloaded:

TomTom, Bigwigs, Bugsack, DBM, Details, GTFO, Handynots, littlewigs, OmniCC, Pawn, Plumber, Prat, Rarity, Recount,

WeakAuras( Which I do not know to use yet, my plans were to watch tutorials to learn it)

world quest tracker, moveanything, rarescaner/

I was leveling my characters doing story line quest doing some dungeons and I went to sleep yesterday, and I wake up and my account is closed with this Email:

Notice of account closure

Greetings,

We have closed this gamme account due to exploitive activity involving unauthorized cheat programs (commonly known as hacks)

-Game account Name 455854949#1

-Account Action: Account Closer

Offense: Exploitative Activity cheat programs (Hacks)

I did not use any kind of automation software or anything remotely similar to this, I have no reason to use one and never used them. I got I used PC recently to play the game.

my IT skills considered to be very low. I’m barely manging the edit mode and the game interface. and boom out of the blue I’ve become hacker!!! the killing joke

2

You need to appeal with eu. No one here can help

10 Likes
3

Their detection software will look for any automation. Sometimes mouse clickers or other automation acceptable for other games can trigger this. Even if its not affecting your WoW game. Just being on the computer can raise red flags.

False positives are possible - but from what I’ve gather from this forum, unlikely. The only way to appeal this though is through a ticket. The CS forums are not the place to appeal. Sometimes a blue can provide more details but that’s not a guarantee, but the resolution comes from a ticket not the forums.

8 Likes
4

All the add-ons you’ve posted wouldn’t have gotten you action. They’ve been used by players for many years, and if blizzard doesn’t like how an add-on works, they’d break it on the back end.

7 Likes
5

I’m banned and I did appeal and it’s marked as resolved

6

Appeal again, no one here can assist. Not even sure the forum support agents can see info from the eu system

5 Likes
7

It’s closed to appeal unfortunately. how to find GM here to talk with?

8

You don’t talk to anyone. You can open another ticket and place the other ticket number in the appeal. But if they said it was final, you’d be out of luck. Otherwise, you can keep appealing.

9 Likes
9

There is no way to have a one on one conversation only tickets.

6 Likes
10

the appeal ticket is closed. how to solve this?

thank for your help <3

11

You can not, plus gms here do not cover eu

3 Likes
12

I’m sorry, Repo, but there are no Game Masters on the forums, nor would they be able to discuss this action with you.

The appeals process is not a discussion. When you appeal they look into the action that was taken and verify if it was correct or not. Thus far, they have not been able to verify the action is incorrect.

18 Likes
13

If they upheld your ban there is no solving it. Your done

4 Likes
14

thank you Vrakthris,

I need help and guidance.

after 7 years I’ve lost my account and 90 EU!! this is unfair.

15

Vrak isn’t a GM, nor will he talk about this account action with you. If you want to appeal it, you’d need to do it in the ticket system.

4 Likes
16

Firstly, I am Game Master Rosthdra, and I hope this message finds you well.

I can see where your concern comes from, as your World of Warcraft is currently permanently closed.
Nonetheless, when looking over your account details, we were able to verify actions against the terms of user agreement and of the In-Game Code of Conduct that took place, leading to this final penalty.
Please note the clarification for the permanent closure has already been confirmed to you via email when applied, so for further questions please review it, as this is final and will not be discussed any further.

I wish you a continuation of a good day.
Kind regards,
Game Master, Rosthdra

it’s marked as resolved? what to do?

17

File another apeal and maybe ask for a deepmdive review they sometimes do that.

2 Likes
18

File another appeal, if it will not let you. Well then there is nothing you can do

2 Likes
19

how to file another? I can’t click on appeal. what is the deepmdive review?

20

If they said it’s final, then it’s final. Coming to the US forums won’t change what they found. And base on what Vrak said, nothing can be done.

5 Likes