Account banned for no reason

Support Customer Support
49

Many regulars have put in their two cents.

Here’s my buck-fifty:

You can post any link you want by putting it between backquotes (on the tilde key.) www.superfunsite.com

However, such a post is futile. Not only does Blizzard not “gather evidence” from forum posts, but posting links to stories about other people that got banned has nothing to do with your behavior or why you got banned.

“We were all farming herbs,” is incredibly vague and only describes your behavior in the broadest sense.

And what if the three Redditors are lying through their teeth? You actually want to be associated with that? You have no idea of their morals and honesty.

If it was a false-positive, then no. A false positive will be overturned once it’s looked at by a second set of eyes.

If it’s not overturned, then you did something wrong. False positives are relatively common. False bans that are upheld after review(s) just don’t happen.

Despite you thinking the investigation must be very deep and involved, the professionals will not take long to reach the correct verdict after close re-examination. This isn’t a jury trial - they look for proof and if they see it, the ban is upheld.

See above.

See above.

Read the sticky, it’s the very first post when you enter this forum. It isn’t a contact point for GMs or a place to argue tickets. As much as people want the word “Support” to actually mean “Service,” they are two different words, and this is customer Support. Servicing customers is done via ticket or live chat.

There’s a reason that collegiate and professional types have formulated and described the “Good Old Days” logical fallacy. You can read about it anywhere Psychology is discussed.

Here’s a person that did a good write-up, but you can go find doctoral dissertations if you really need to:

https://iandanielstewart.com/2017/06/16/the-golden-age-fallacy/

It’s because people misremember how things “used to be.” They take a few personal experiences and extrapolate them into a “good old days” paradise. It’s faulty logic, and often untrue.

As your statement is. More customers are being helped now, and in a timelier manner, than ever before. You remember it differently because you probably got to talk live to a GM in-game, as some people have done in the past, or you had an issue that was easily resolved. That doesn’t make the past the “good old days.”

Well said, Tolna. Many people don’t want a receptive ear, they want results. Now. Life just doesn’t work like that.

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51

I mean, I’ve talked to a few GMs in game back in wrath. Made a ticket and guess what? The response time was like 1-2 hours to talk to an actual GM in the game.

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Normally (outside of the panedemic) it is available about 12 hours a day. Phone callback is normally avaialble about 8 hours a day. However, when the queue on either one gets full they normally disable new intake for a bit.

Right NOW those are very very very limited because everyone is working from home and the toolset is different. They are not really taking either very often. That will change again when everyone can go back to campus to work.

That is unrelated to why you might not have Live Chat today. Again, that is more related to the work from home issue.

If you can’t get a Live Chat or Phone Callback option ever - then it is quite possible your issue is not one eligible for that option. Some things, as I said, are Ticket only and always have been.

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53

Exactly. A textbook statement that describes belief in the Good Old Days fallacy to a T.

You had a few positive experiences, and you’re basing their entire system off how it worked for you “a few” times.

You never saw metrics, you never saw surveys, you had absolutely positively no way of knowing how many people were being helped, how many were helped to satisfaction, and how that compares to the number of people they help today.

Literally zero basis for saying “it’s worse now than it was back in the day.” Six contacts with CS do not an all-encompassing experience make. You don’t judge anything by how six parts of it worked, especially since they probably make tens of thousands of CS contacts per year. Shoot, maybe hundreds of thousands.

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54

So you hijacked a thread about bans to make it about you?

No. You are trolling.

Imagine not hijacking a thread to make it about yourself.

Yes, you are.

I talked to one in-game this fall. What’s your point?

Ticket volumes were a lot shorter then. Most issues don’t require a GM to talk to you in-game any more. Their tools weren’t as robust or useful then as they are now. A lot more things can be done by them without requiring them to have a conversation with players. Our ticket times would be over a week at the moment if they had to handle tickets the old way.

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55

No, even before the everything went into lockdown and work from home kicked off it was mon-friday 2-5pm EST for some options, not all. I remember from boosting/advertising awhile ago and receiving false silences on my account. I would have hope its between 2-5pm to contact live chat and get the silence removed immediately or create a ticket and wait a few days.

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At times tickets have been up to 2 weeks. I have also seen tickets take hours. It depends on the queue.

The first GM tools required them to be in game to help with most things. As the tools were improved that changed and they no longer have to enter game for most things. They also don’t talk directly to customers anymore for most issues because it tends to result in a long back and forth - and people putting in tickets just to chat with a GM or get a GM joke.

Last time I talked to a GM was 2016 ish. I put in a ticket for a forum issue related to game license recognition. The D3 forums were not recognizing some posters. I figured it was related to the WoW Annual Pass promo that granted the D3 key. GM contacted me while I was playing WoW to talk about it and get info. He checked - I was right - and he re-enabled my key. Then they fixed it for all other Annual Pass holders.

They rarely do that though - as most issues are straight forward.

That is completely false.

Again - you can NEVER APPEAL via live chat or phone. That is not what it is for.

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It is not completely false. That’s what live chat was.

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They’re not appealing. They hijacked the thread to make it about their agenda rather than the original topic.

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I am not too sure that it is not about getting a silence removed.

You are right though, making false statements and making it about their expectations is derailing things.

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