I’m aware of a mass ban that happened this sunday, and a lot of people who were simply gathering at the time got banned even tho they were doing it in a legitmate way, me included, was farming herbs and mining in maldraxxus for about 1:30 hours, went to oribos there was someone there with the AH mount put everything to sell, went to my covenant in the battle station, where you put your troops to fight and went to bed. When i try to log in the day after i’m perma banned, went to my e-mail to read the details on the ban, and it acuses me of using bots/hacks.
Since i’ve never used a bot i’m my life, you might have an ideia of how i fell being acused and being worgfully banned, this is so frustrating.
Well after that i sent a ticket to blizzard and they revoked the perma ban and stated a 6 months of punishment.
I’ve seen at least 4 more posts on reddit regarding this exact same issue, and all of those people where able to revert there ban.
Since blizzard support now just auto replies everything that i wright to then, i’m creating this post on the forum so the they can actualy look at my case, and realize that i wasent using a bot, it was just me playing while lissening to a podcast.
Sorry about the grammar, english is not my first language.
THose that handle apeals dont come here only way to get blizzard to look at it is to apeal and I can gaurentee you 1000% thats apeals are not automated.
What you were doing at the time of the ban is extremely rarely the reason for your ban. Account actions take time to investigate. This means that it’s likely related to something you were doing prior to when you were banned.
Understand that there are no GMs on the forums and posting here will not change the outcome of your ticket(s).
To reinforce what Perl said. What you may have been doing at the time the action was applied is almost always not a factor. These actions are based on data from activities that the account was found to have done hours, days or weeks ago.
We don’t. Our staff often will use templates to reply though since they do see the same kind of contacts all the time and this allows them to quickly and consistently provide a response.
I appreciate that, Dellagsz, but this is not a contact point for direct assistance. No one would be able to look into your case by posting here. The only means of appealing is by submitting an appeal ticket.
regarding what i was doing prior the my ban, simply doing some mythic dungeons and helping som e friends try to complete L6 on torghast, nothing outside the ordinary of a regular WOW player
really it dosent matter, i know this was because of the gathering, some sort of wave ban that blizzard warden gave a false positive, theres nothing else besides that. after all the posts in reddits/facebook and even on twitter i see that a lot of players are having the same isue. i dont know if i can post links in here, since this is the first post i’ve ever made in this forum, but i would love to link at least 3 other people with the exact ban/suspencion who got reverted
False positives can certainly happen. That’s what the appeals process is for. You’re welcome to appeal until such time that they tell you no further appeals will be looked at.
Then u apeal till they tell you no more apeals will be heard if they do then it means they have more then enough evidence to back up there ban. Each apeal is handled by a different GM.
After that, there’s nothing more that you can do really. At the end of the day, we all basically rent our accounts from Blizz. Everything on them, our characters, everything belongs to Blizz.
Keep in mind that they have no reason to ban an account without cause.
I do not agree, sometimes they mess up they have before with a close friend of mine and he did nothing and they came to find he did nothing wrong, also this is the 5th post I have seen of this issue including me maybe something is wrong
EDIT:I think blizz does alot of good but this time I think they messed up but we will see over time
This forum is an Information Desk that helps you navigate the Support system, put in tickets, explains policy, explains services, etc.
It is not to be confused with Customer Service - who execute tickets. Those folks are only reached by the ticket system. All appeals MUST be submitted as tickets. There are no GMs here on the forums at all. Nobody here handles tickets.
They just help you figure out how to submit the proper one.
Bro, the exact same thing happened to me. Farming for a few hours, leveled Alch, went to bed - boom banned. I’ve had my appeal in for days now. First ticket closed without a response, had to submit a second just to attempt to get a response. It’s a bad time for Blizz CS man. But let me give you a heads up, this isn’t the place to talk about it. I feel you I really do, I’m in the same boat. But the people on these forums will just troll you and the forum CS can do little to help. Best of luck with your appeal man, hope it works our for us.
Something has to be going wrong with the system because I just got perma banned while fishing and I have never used a hack or a cheat and I have played since vanilla with a good account standing the entire time.