Absolutely zero customer support

I’m not trying to complain about any of these issues, I want to call to talk to someone as to why my game is constantly bugging out, why their ui reset prossec doesn’t work for me. why this game wont run properly. why when I reinstall the game completely nothing changes and I have all these old files. how I can fix things on my end and not wait 3 days inbetween a response.