Hey all,
We do know that there are increased reports of this since the 9.0 patch, due largely to the fact that a lot of players are clustering in the same areas again. We haven’t provided updates on the thread because as Customer Support, we do not interact directly with the bug fixing process.
We do know that over the last several patches reports have gone down as further optimizations have been made, but there’s an increase in reports after 9.0 again. We’re tracking this new influx now, but since this is a bug we can’t do anything else here. It’s honestly better to report Shard lag as a bug in #support:bug-report since that is the location that the teams that report to QA and the Devs gather info. While we understand you’d like more updates, we do not have any meaningful updates on the situation. If that changes, we’ll certainly tell you all to retest, but we simply are not involved beyond some collecting of data at this time.
I hope this has provided a bit more insight as to why this thread has gone dead from a support perspective. In short, our role in the process is extremely limited, and while we appreciate your reports throughout this time as well as the extreme patience shown, we’ve done everything we can other than sifting this thread for further reports and attaching them to our running report on this issue.