[Resolved] Unable to use a Character Transfer Token to move to an RP realm
Update: 5:40 PM Mar 2
The new client patch has been pushed live. If you were having trouble specifically transferring to an RP realm, please give it another try.
Update: 7:00 AM Mar 2
Preparation of a new client patch began last night. There is another small patch scheduled ahead of it that began preparating before the testing of this fix was completed, so the fix was not able to make it into that update. We’ll share an update here once the patch with the fix has been released.
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Update: 6:00 AM Mar 1
Testing of the fix was completed overnight. Unlike hotfixes which can be applied to the servers quickly, this fix will require a client patch which means it will take a little more time to be prepared and released.
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Update: 2:30 PM Feb 28
The game team believes they have identified the cause and are preparing a fix which will go into testing soon.
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Players who select an RP realm as the destination of their Character Transfer may receive the error: There was a problem with your order. Please try again.
We are working to resolve this as quickly as possible.