Our queues are longer than we’d like at the moment - but I see you do have two tickets open, and one is older. Hopefully that will be coming up in the queue fairly soon. They usually grab any out there and work them together.
As others have mentioned, we also work Twitter - so here - or there makes little difference. Here is actually better as we can see what’s involved.
Others are also correct, we really can’t do anything from either - this has to go through tickets.
You do seem to be possessed of some odd notions about CS. There are two times we say we can’t. One is technical limitations - the other is policy. Can things sometimes be given an exception, yes - sometimes. But not for all issues or in all cases.
I’d normally suggest Live Chat for this, but it’s not open - and honestly, I’m unsure if it will be this week. They are working just as fast as they can to get the queues back down to more acceptable levels.