Hello,
Got a weird issue from a rarity tome from banshee queen event tree, after picking up the former two pages, the flamewaker and Ysera were just about to appeared in the third page then the app frozen while BGM is still playing and buttons are still glinting, but it didn’t respond to any inputs. Had restarted the app over 20times, but it’s stuck at the third page as well. Can’t play any PvP, PvE or buying bundles because this problem pops up directly everytime I started the game. It happens on my iPad and iPhone devices and always stuck at the third page. All sources of rarity time would cause this problem as long as Ysera appear, there’re also multiple users reported in Discord forum.
Ysera star tome is causing the game to freeze with no fix. The only workaround so far is to log out and back in the moment the bugged tome pops up. Still the game will be quite unstable
I have had the same issue for a little over two weeks now. I posted a thread on here as well as Discord along with opening a ticket. There are several other threads reporting the same issue (linked below). The common aspect seems to be the last Star selection causes the game to blur and freeze. Several have noted that Ysera is one of the leader stars about to appear when the game freezes.
I was able to find a temporary workaround for the star blurred screen issue.
When you first open the game wait for the star selection tome to pop up. Once the star selection tome has popped up, do not select any stars, instead select your player name/avatar.
At this point select the gear icon (settings icon) and logout, then log back into the game.
You should be able to play the game from this point; however, note that once you close the game application and reopen the app, you will have to take the same steps each time (log out then log back in) you reopen the app (at least until the bug is fixed).
Please note, be sure you have the game linked to BattleNet account before logging out.