To be fair, in defence for the whiners, there is a good reason why:
People complain because whatever they are complaining about matters to them. They still want to maintain the (business-customer) relationship with the company which is why they complain.
Though whether what they complain is legitimate, valid, unreasonable, and whether the company wishes to address the concerns is questionable, and often ignored by the people who complain.
Gamers of today have changed from:
- “Let’s figure out how to solve this issue”; to
- “Game companies, please change the game to how I want to play.”
And many of them don’t realise it. As a result, they just keep getting more and more frustrated under the impression that companies are not listening to them. If the players do not know the intention of why companies do certain things, then they run a pretty self centred view in life, when in actuality, they are probably not the company’s target audience.
There are some occasions where trolls are addicted to attention (and probably likes / replies counts - dopamine addiction anyone?), and therefore constantly attempt to post click bait topics / discussions via multiple accounts in hopes that they get more numbers.
(Though as I always questioned, to what purpose / where is the value in it? I have no idea myself. The closest conclusion I can draw is that they need something to feed that ego that they cannot find in real life.)
The answer to yours is pretty straightforward.
Topic #1. You’re welcome.