Unexpected fatal error on every launch

Technical Support
1

Hello, as of two days ago starcraft work great, played a bunch of games while in quarantine, great stuff.

For the past two days (starting last evening) everytime I hit play from the battle net launcher, I get a crash, each time a seemingly different Report ID, this being the most recent one.

52D2E71C-9477-49E9-A6E6-BB3C29D1F8CE

Things I have tried:

  1. Uninstalling and reinstalling SC2
  2. Uninstalling and reinstalling Battle net launcher + SC2
  3. Making a second adminstrator account and running sc2 from there
  4. Updating my drivers
  5. Restarting computer
  6. Deleting battle net temp files

Any directions/new things to try would be greatly appreciated! Thank you for your time :slight_smile:

2

Hey there alexshuboo,

I looked over this and the first thing that stood out for me was the Video driver being out of date here. It was mention you updated this, but to make sure, I would update from intel.

If this does not get things working, could you get back to us with a DxDiag? It will help a bunch with getting things working.

DxDiag instructions (click to expand)
  1. Press Windows Key + R.
  2. Type DxDiag and then press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file something you can remember and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight all of the text and click </> on the post editor.

Note: If your DxDiag does not fit in one message, you can break it up into two posts, or post it on Pastebin and provide the numbers/letters after the .com in your reply.

/Nathardrick

2 Likes
3

gonna try that out! I probably downloaded the wrong drivers? Cause I tried to use GeForce Experience to upgrade my drivers

4

Hi again,

If you used Geforce, that would have been the right drivers for the Nvidia GPU. This is the driver for the CPU in the crash log you showed. That may be a sign of something else as I did not see Nvidia in the crash. Yea, if that fails, still get us the DxDiag. :slight_smile:

/Nathardrick

2 Likes
5

Ok, so my system didn’t meet some requirements with the driver link you sent me, so I am running intel diagnostic tool to figure out what I should have. In the mean time here is the pastebin numbers 0qnsE72L.
The diagnostic tool had me install Intel® Graphics Driver for Windows 7*/8.1* [15.36] installing it now.
UPDATE: 654214D6-9837-40ED-87B4-B99D4C704BE3 after the drivers being installed

6

Hey again alexshuboo,

I checked out the DxDiag, I am not seeing an Nvidia card on this system. Make sure you are plugged in to it if it is there.

Image help (click to expand)

If you are not sure if it is there, then we may need to moved to a tech support ticket with a msinfo.

Something to try in the mean time though, is a selective startup. It will help you turn off any extra programs that may be conflicting.

/Nathardrick

2 Likes
7

ok updated to gpu (silly me) 8CD82997-7DAD-4B6F-8886-34B1381AE081 new error code and heres the pastebin now wDExNf3v . should I now try the other things you linked?

8

Hey there,

Have you tried deleting the Blizzard cache folder? Give that a shot if not, and try the other things that Nathardrick linked in his last post if it continues.

2 Likes
9

SUCCESS!!! Thank you for all your help
Nathardrick and Jambrix. You two responded so quickly and followed up super fast for all my posts, great customer support experience. Any place I can leave my review and say how great of a job you two did? Woohoo I can now continue my journey to master rank B)