Hey, Teeki! I’m sorry to hear about the troubles contacting us. Usually these problems are related to some issues with connections, browser, or caching, which can happen with specific sites. Have you tried the following, and if not, could you give these a try?
- Make sure to fill everything out and attach system files for technical issues.
- Try another browser.
If this works, you should be able to clear the cache and cookies to fix these problems for specific websites. - Try a different device such as a phone, tablet, or another computer.
- Try an alternative connection.
Hopefully, one of these should work. If you continue to experience issues, could you try this direct link here?
As for the issue itself, I wanted to offer some additional suggestions in case it may help and I’d be happy to assist with additional troubleshooting here as well. I still strongly always recommend to have a ticket open when there are any technical issues since these guarantee a response and can gather data on more complex problems. Let’s give these steps a try.
- Check the proxy settings
- Check the hosts file.
- Close background applications.
If it continues, could you try a WinMTR test again using the IP address: us.depot.battle.net. Run the test until the problem occurs for 10 to 15 minutes. Copy and paste the text file created and paste it between two ~~~ like so:
~~~
WinMTR Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)