Starcraft II Disconnecting between 5-6minutes

Technical Support
1

i start disconnecting after playing the game after the 5 minute marker. i used winMTR to diagnose the issue. whats next?

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
www.routerlogin.com 0 5943 5943 0 0 15 0
142.254.176.101 1 5939 5938 5 10 195 8
agg58.anhmcapj01h.socal.rr.com 1 5938 5937 5 12 109 11
72.129.21.84 0 5943 5943 9 15 193 15
agg27.lsancarc01r.socal.rr.com 1 5939 5938 9 24 577 16
209-18-43-62.dfw10.tbone.rr.com 0 5943 5943 8 18 201 13
66.109.5.135 1 5938 5937 8 14 114 12
66.109.9.161 1 5939 5938 10 16 116 12
ae1-br01-eqla1.as57976.net 0 5941 5941 13 157 1539 126
137.221.68.81 0 5943 5943 10 15 201 11
lax-eqla1-ia-bons-03.as57976.net 0 5943 5943 8 14 196 13
24.105.30.129 0 5942 5942 10 14 125 13
2

A couple of questions:

  • When you disconnect, is it from the game or from the server?
  • Does it only apply to ladder games?
  • When did this issue start? Was it working fine before?
3

Hey Enigma,

Thanks for providing the WinMTR for us. It doesn’t look too bad overall, although there’s a bit of a latency spike on the 2nd line, which would be the ISP network. Can you try power cycling the network and see if that helps?

If that doesn’t do the trick, you can also try rebooting using Selective Startup which will help shut down background processes/services in case something else is interfering with the game connection.

  1. Press Windows Key+R.
  2. Type msconfig and press Enter.
  3. Select Selective startup and uncheck Load startup items.
  4. Select the Services tab.
  5. Check Hide all Microsoft services.
  • Note: Skipping this step may prevent your computer from rebooting correctly.
  1. Click Disable all.
  2. Click Apply then click OK.
  3. Click Restart.

Hopefully that helps!