Starcraft 2 crashes all the time. Unplayable

Technical Support
1

I am a long time SC player. My computer frequently crashes to a black screen while playing battle net. Sometimes it will freeze and my computer will actually force restart. Some of the things that I have tried are:

Windows 11 is up to date.
Drivers including graphics and display are up to date.
One Drive was uninstalled and there is no trace of it
SC2 launcher used to uninstall/reinstall/repair files
Mirrored settings between NVIDA game launcher and in game settings of SC2
Removed variables file (it seems to repopulate anyways)

Any suggestions?

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Starcraft 2 Crash Codes:

// crashed while watching replay
3ECB2738-75E4-4C3A-9139-63D5F4908065

// crashed while watching replay
A1C3219B-9E84-49E7-AA75-825384B6A0AA

// crashed while watching replay
F8E14484-51ED-496C-87BC-38B6488E1054

// crashed bnet 3v3 load screen
78560DFA-EE95-42A5-B5C6-5334405B6342

// crashed mid game 3v3
1A067ABF-B4F0-41F8-979A-7BF31BAC8679

// crashed while watching replay
1DD14508-4EB0-4695-82B1-637FD1EB02BF

// crashed mid game 3v3
94922A82-12C3-49E5-91E8-72C6DA11C945

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Log Information

GFX 22:19:47.360 DXGI: Available
GFX 22:19:47.526 Resource Cache Override Variable: 0MB
GFX 22:19:47.526 Resource Cache: 2048MB Win64 (65309MB Physical, 64101MB Process Virtual)
GFX 22:19:47.526 Resource Cache Sound: 204MB
GFX 22:19:47.526 Resource Cache Common: 1843MB
GFX 22:19:47.526 Resource Cache VRam: 0MB
GFX 22:19:47.539 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 22:19:47.539 Adapter [0]: NVIDIA GeForce RTX 4090 (VendorID 0x10de DeviceID 0x2684)
GFX 22:19:47.539 Attempting CreateDevice on adapter [0] (VendorID 0x10de DeviceID 0x2684)
GFX 22:19:47.911 CreateDevice succeeded
GFX 22:19:47.911 Using adapter [0]
GFX 22:19:47.911 Floating point render targets supported.
GFX 22:19:47.912 DXGI Adapter Name: NVIDIA GeForce RTX 4090
GFX 22:19:47.912 VRAM Detected: Dedicated [24142MB] Shared [32654MB] (DXGI)
GFX 22:19:47.912 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
GFX 22:19:47.912 Initialized D3D9 GraphicsDevice: NVIDIA GeForce RTX 4090 (Driver Version: 31.0.15.5161, VRAM: 24142MB, SVMEM: 32654MB).
GFX 22:19:47.955 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 22:19:47.955 Hardware Depth Sampling: Available
GFX 22:19:47.956 VRAM texture space: 2048MB
GFX 22:19:49.190 PerfNotifiers initialized
GFX 22:19:49.328 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 22:19:49.328 Lost D3D9 device
GFX 22:19:49.357
GFX 22:19:49.357 D3D9 Device Reset from unknown returned e_errorKindGfx(0)

2

This is weird but when I had similar issue of random crash, I assume it was because of bend pin on cpu slot. Maybe you should check if there is any bend pins.

3

Thanks for the idea. I will let you know if that leads to any findings.

4

Do remember that Windows 11 didn’t even exist when game stopped development.
Do Win11 offer “compatibility modes” ?
Maybe that could help?

edit: I just checked my logs, and I have exactly the same error in them (despite not crashing)

GFX 15:17:10.837 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 15:17:10.837 Lost D3D9 device
GFX 15:17:10.863
GFX 15:17:10.863 D3D9 Device Reset from unknown returned e_errorKindGfx(0)
GFX 15:36:15.452 Lost D3D9 device

So that’s probably irrelevant.

edit2: I think my last line may be actually when a map is over (when going back to score screens, menus and all), I checked some times, and while I don’t remember what I was doing at those times, it seems to be a possibility. So it’s not even a real error, just that the game would use different resources within a map and in the menus.

edit3: actually, I got a crash earlier (but I know exactly why lol, my fault completely), and in that case, I don’t have the last “Lost D3D9 device” line, like in your data, so it is an indicator of crash indeed, but probably not useful, sorry.

5

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