Sound won't playback on sony wh-1000xm4

Technical Support
1

Headphone connected to PC via bluetooth, it shows two devices,

  1. Headphones (WH-1000XM4 Stereo)
  2. Headset (WH-1000XM4 Hands-free AG Audio)

While all other computer application has no problem playback on any of the device.
Startcraft II won’t playback on Headphones (WH-1000XM4 Stereo), if I choose this or default from Options/Sound/Output Device, there would be no sound at all.

Starcraft II can playback on Headset (WH-1000XM4 Hands-free AG Audio), however, since that device is optimized for voice, game sound effect is weird over that device

I have another sony headset, WI-1000, which Starcraft II has no problem playback on that one

2

I’m having this problem as well.

Try this.

3

Same issue aswell but with Sony MDR-XB50BS wireless bluetooth. I was able to fix those issues at some point but wasn’t able to remember how I did it. It was related I think to the Microphone, I can’t remember much will reply here if I got it to work.

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4

I had the same issue with wh1000xm4. I had to disable wh-1000xm4 hands free AG audio at all at the sound control panel (recording tab), after that the sound worked fine

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5

aha! If disabling it doesn’t work like CaelmBledd said, try disconnecting it, then disable it, that worked for me.

I disabled/disconnected the handsfree in the “recording” tab, that worked for a day, then I tried to disconnect/disable the handsfree in the playback tab of the control panel, and so far that’s been working.

6

Had the same issue with my new XM4. I think the root cause is the microphone.
The Headphones provide two devices: Stereo output and hands-free garniture (both output and mic). According to what Sony says, they can’t be used at the same time: when the microphone is active, the “Stereo” device doesn’t play sound.
I’m not able to turn off the mic in SC2 (here is a confirmation it is not possible), so the only workaround is to disable the microphone globally in the system so that the Headphones are never in Hands-free mode: Win+i, Privacy, Microphone, and then toggle “allow apps to access your microphone” off.

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7

Disabling microphone no longer works for me on Windows 11.
Also not a solution - SC2 should not use microphone at all, especially now with the Voice menu option hidden

EDIT: what did work for me was disabling the headset in Device Manager. Still just a workaround and not a solution though

8

Damn, I was looking for this solution for several months. Disable mic globally did the trick. Thank you dkrot!