Spicy title? It’s a spicy topic.
Blizzard could pretty easily set up an automated system to filter out many of the smurfs, but lets be frank here. They don’t care. All Blizzard cares about now a days is money, but, I think we can work within that limitation and possibly make a change.
Blizzard may be at the EOL for development but they still have GM’s who go through customer service reports and tickets. Blizzard has told me several times through the website support ticket system that they will not comment on their policy on smurfs, but I’ve tracked some of them and they often have very old accounts as well as new ones. They cycle through their accounts.
How do we bring our fight to Blizzard? Through the in game reporting system. CS time is money to Blizzard. Blizzard doesn’t want to waste money, as that’s less money earned.
The GM’s through the website ticket system told me I should report smurfs through that system, and I’m asking everyone to start doing it.
I wouldn’t even use the word smurf in the report. I would just describe it as people purposely losing games to lower their rank, and other such variations, along with some that outright use the word smurf. Why? Because they can use an automated system to filter some tickets out (AKA, delete) by a keyword like “smurf.” I report under the cheating/botting/hacking option, and I’ve never received any complaints about my reporting.
I’m not suggesting people spam reports for games that aren’t likely smurfs, only games that truly seem to be smurfs. There are still enough people who play and hate smurfs to make a difference. The issue is that Blizzard has convinced the community that they can’t do anything about it.
I say we should try. We have absolutely nothing to lose.
How do you find out if they’re a likely smurf? That’s pretty easy. You look at their game history after a match if you suspect they may be a smurf. If you see several dropped games as losses, especially if they have 3 or more losses in a row in games that are instantly dropped. One thing to watch out for though is for people who simply refuse to play a certain race. Usually it’s mirror match-ups. Other then that, several dropped games is probably a smurf.
Report them. Smurfs waste our time. If Blizzard truly thinks that they don’t need to care about our time, then we are under no obligation to care about theirs. Their CS team will get bogged down. This will cost them time, money, and generate angry customers. You know, kind of like how we feel…
Communities have pulled together to make changes happen in games in the past. All it takes is a focused effort to force a company to care about the trouble it’s now causing them, instead of it just being a case of it troubling us.
Spread this to forums. Spread this to Discord servers. We’re already having our time disrespected. What’s a few more seconds?
If Blizzard deletes this post, it’s just more proof that they don’t want my suggestion to happen. Lets take the fight to them for a change!