I want to clear up some concerns with Bluetooth devices. This is an issue with how bluetooth functions. Bluetooth devices are typically only a concern if voice chat functions are trying to be used along side as speakers/headsets. You’ll see this problem for other games that have the voice chat functionality, since bluetooth is designed for telephone audio, not high fidelity gaming audio.
Because of this, it’s prone to issues in gaming audio when stereo audio and microphone access is needed. The Headset, Hands-free, and Advance Audio Distribution are profile settings for Bluetooth audio devices. They are tied in with Bluetooth speakers and other devices like Airpods.
If you do have other applications and the microphone on the Bluetooth devices are used (if available), setting the bluetooth device settings to Headset should give you the best compromise for this. The audio quality may not be as crisp on this setting.
I hope that the issue has been resolved by now, but in case it isn’t. It may not be the concern in this situation with the Bluetooth speaker device, Daikataro. Alienware does come with something called the Alienware Sound Center (or Command Center - AWCC). Does it help to try disabling these applications?
Just a note, it may not be relevant to the issue, but may help resolve any other problems with the microphone if you have any issues with it. The Microphone default devices are not set properly, the steps here should help fix it up!
If you are still experiencing this problem, please contact our Technical Support team to look into this further! This is issue is typically some other application either taking control or conflicts, audio driver related issues, or configuration problems.