SC2 fatal error upon launching game

Technical Support
6

i’m also having this same problem.

179A682C-1897-46BD-A4D0-D3B68BCFFD71

7

OMG this is fantastic. Thank you. I have tried sooo many things to get my game to start and it would not work. This worked perfectly. Thank you.

8

bump. issue still not resolved =( really want to play

9

Hey there,

Lets go ahead and grab a DxDiag so we can further investigate the problem. Here are the instructions:

  1. Press Windows Key + R.
  2. Type DxDiag and press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file “dxdiag” and click Save
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the DXDiag. It’ll look like this:
DXDiag goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

11

A post was split to a new topic: Tzatza - Crash Issue

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A post was split to a new topic: DragonSoul - Crash Issue

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pastebin(dot)com/iaYFXygT

I believed i did it right. But correct me if i am wrong. Thank you for your patience and help!

14

any update on what the issue may be? pleasee D= i wanna playyy

15

Heya Antonio,

Sorry for the delay on this - it looks like we missed your reply. I checked that DXDiag and I think I know what’s up. Your intel HD 4600 graphics drivers are super old. Probably they just need to be updated.

16

Hey There… I am having a similar problem - but I am running on Mac OS. I launch the game through the battle.net app and the tool bar shows the SC2 icon come up… bounces a few times… and then stops. I really miss playing the game… I have tried to scan/repair as well as deleting the application entirely and nothing seems to help. Do you have any other suggestions? Thanks in advance for any help you can render.

3 Likes
17

I also have a macintosh and have been experiencing the same issue since July. I’ve just played other games. I hoped that the system upgrade would fix whatever problem is causing the error due to drivers, etc. but that hasn’t been the case.

I would really appreciate customer service help with this

18

Same issue code 7479FB40-7FD6-495D-A37F-BD95AA7232E1 The game just dont start and keep making that error

19

thank you! i will update my driver and try again! will keep you updated!

20

hey there I am having the same problem. I cant seem to fix it I have installed and uninstalled and did not help. would very much like to play.

21

same issue for me, any fix for this ?

22

Same issue on Mac OS. Don’t tell me I need to ‘update my superold driver’. :smiley:

23

Very similar issue with me. From Battle net I select Play and then get message “SC2 quit unexpectedly”. This is with macOS Mohave version 10.14.6 on a 2017 iMac Retina 5k with a 4.2 GHZ Core i7 32 GB with Radeon Pro 580 8 GB. Selecting “Report…” dialog box shows a whole bunch but when I try to copy it here they say I’m posting a link and can’t. Here’s some highlights from the Report I can add: Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
__cxa_guard_acquire detected deadlock
abort() called

24

For MacOS folks, we have a dedicated Mac Technical Support forums here. For quit unexpectedly crashes, please refer to this post. There is currently known issues with Catalina and Radeon graphics on this forum thread here.

If the system is not on Catalina or has Radeon graphics, I provide some additional steps on the post here, but please create a new thread under the Mac Technical Support forums, if this post is not relevant.

25

i have updated all my drivers but i still get the fatal error code

26

same. game won’t launch. help pls.