Hello, SC2 community,
I recently had a game crash when running a SC2 custom map. Here is my error log.
GFX 14:40:08.044 ====================================================================================================
GFX 14:40:08.044 StarCraft II (B93333)
GFX 14:40:08.044
GFX 14:40:08.044 Executable C:\Program Files (x86)\StarCraft II\Versions\Base93333\SC2_x64.exe
GFX 14:40:08.044 -sso=1 -graphicsapi vulkan -launch -uid s2
GFX 14:40:08.044 Parent Executable \Device\HarddiskVolume3\Program Files (x86)\StarCraft II\Support64\SC2Switcher_x64.exe
GFX 14:40:08.044 Grandparent Executable \Device\HarddiskVolume8\Battle.net\Battle.net.exe
GFX 14:40:08.044 LocalTime 2025-03-29 14:40:08.044
GFX 14:40:08.044 ASUS
GFX 14:40:08.044 LAPTOP-CHKLVL1P
GFX 14:40:08.044 <Exe.Architecture> x86_64
GFX 14:40:08.044 5.0.14.93333
GFX 14:40:08.044 B93333
GFX 14:40:08.044 branches/SC2.5.0.a
GFX 14:40:08.044 652568
GFX 14:40:08.044 <Locale.Assets> zhCN
GFX 14:40:08.044 <Locale.Data> zhCN
GFX 14:40:08.044 <Locale.Install> enUS
GFX 14:40:08.044 GBR
GFX 14:40:08.044 2.37.4.9054
GFX 14:40:08.044 ====================================================================================================
GFX 14:40:08.044 DXGI: Available
GFX 14:40:08.372 Resource Cache Override Variable: 0MB
GFX 14:40:08.372 Resource Cache: 2048MB Win64 (32386MB Physical, 22898MB Process Virtual)
GFX 14:40:08.372 Resource Cache Sound: 204MB
GFX 14:40:08.372 Resource Cache Common: 1843MB
GFX 14:40:08.372 Resource Cache VRam: 0MB
GFX 14:40:08.372 Adapter [0]: NVIDIA GeForce RTX 4060 Laptop GPU (VendorID 0x10de DeviceID 0x28e0)
GFX 14:40:08.372 Attempting CreateDevice on adapter [0] (VendorID 0x10de DeviceID 0x28e0)
GFX 14:40:08.487 CreateDevice succeeded
GFX 14:40:08.487 Using adapter [0]
GFX 14:40:08.487 Floating point render targets supported.
GFX 14:40:08.497 DXGI Adapter Name: NVIDIA GeForce RTX 4060 Laptop GPU
GFX 14:40:08.497 VRAM Detected: Dedicated [7957MB] Shared [16193MB] (DXGI)
GFX 14:40:08.497 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
GFX 14:40:08.497 Initialized D3D9 GraphicsDevice: NVIDIA GeForce RTX 4060 Laptop GPU (Driver Version: 32.0.15.7283, VRAM: 7957MB, SVMEM: 16193MB).
GFX 14:40:08.497 Hardware Depth Sampling: Available
GFX 14:40:08.502 VRAM texture space: 2048MB
GFX 14:40:10.136 PerfNotifiers initialized
GFX 14:40:10.881 Lost D3D9 device
GFX 14:40:10.904
GFX 14:40:10.904 D3D9 Device Reset from unknown returned e_errorKindGfx(0)
GFX 14:41:08.439 DirectX call m_device->TestCooperativeLevel() failed with error code -2005530520
GFX 14:41:09.907 DirectX call m_device->TestCooperativeLevel() failed with error code -2005530519
GFX 14:41:09.907 DirectX call failed with error code -2005530519
GFX 14:41:09.907 Lost D3D9 device
GFX 14:41:10.130
GFX 14:41:10.130 D3D9 Device Reset from ::OnRender returned e_errorKindGfx(0)
GFX 14:41:35.203 DirectX call m_device->TestCooperativeLevel() failed with error code -2005530519
GFX 14:41:35.203 DirectX call failed with error code -2005530519
GFX 14:41:35.203 Lost D3D9 device
GFX 14:41:36.273
GFX 14:41:36.273 D3D9 Device Reset from ::OnRender returned e_errorKindGfx(0)
The laptop I am using is ASUS TUF GAMING F16:
13th Gen Intel(R) Core™ i9-13980HX 2.20 GHz
32.0 GB RAM
Windows 11 Home Edition 23H2
NVIDIA GeForce RTX 4060 Laptop
The steps I have taken include:
- Uninstall/reinstall/restart SC2, Battle.net, Blizzard Entertainment files/folders and all related data (programs/applications/local applications)
- Graphics driver uninstall/reinstall/computer restart.
- Windows 11 operating system uninstall/reinstall/repair.
- Modify the graphics setting level in the game options, such as applying various resolution outputs, selecting full screen/windowed/windowed (full screen) display options, and performance settings from low to extreme.
But it still doesn’t work. I tried to use vulkan or D3D11 by startup or modifying Variables.txt, but it didn’t work. When I looked for a solution using GPT, it said to have GFX9_win64.dll, and GFX11_win64.dll, but my friends who can play games normally don’t have similar files.
Any comments/help would be greatly appreciated. This error makes it impossible for me to play a full game.