SC2 black screen error graphics device

Screen goes black and then I receive error Graphics Device not available at this this time. Did a restart and reinstall already. Whats my next step?

1 Like

please post your dxdiag so that i can look at your hardware specs.

Ok i Dont know if is right

System Information

  Time of this report: 10/24/2019, 11:49:18
         Machine name: 
           Machine Id: {21A0C800-2162-48B7-BA40-F7F428E1671D}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
             Language: English (Regional Setting: English)
  System Manufacturer: ASUS
         System Model: All Series
                 BIOS: BIOS Date: 02/03/15 09:54:37 Ver: 04.01 (type: BIOS)
            Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
               Memory: 16384MB RAM
  Available OS Memory: 16324MB RAM
            Page File: 8486MB used, 10269MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

you need to post the part about your gpy.

If there’s any trouble fitting it all in one post, some users will drop the file on pastebin then post a link here. Example: pastebin*com/abc123

I’m having the same issue as Sabelyn. My information is as folllows:


System Information

  Time of this report: 10/25/2019, 08:32:50
         Machine name: KALI
           Machine Id: {63A5284A-BDFC-476A-AC03-F0F7AED0DBA5}
     Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
             Language: English (Regional Setting: English)
  System Manufacturer: MSI
         System Model: MS-7751
                 BIOS: BIOS Date: 04/27/12 13:34:12 Ver: 04.06.05 (type: BIOS)
            Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
               Memory: 16384MB RAM
  Available OS Memory: 16338MB RAM
            Page File: 9772MB used, 22950MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode


DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

       Card name: NVIDIA GeForce GTX 660
    Manufacturer: NVIDIA
       Chip type: GeForce GTX 660
        DAC type: Integrated RAMDAC
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_10DE&DEV_11C0&SUBSYS_26603842&REV_A1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10105 MB
Dedicated Memory: 1936 MB
Shared Memory: 8169 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000