Problem launching SCII - video doesn't load

Technical Support
1

Whenever I try to launch Starcraft 2 I don’t have video. It freezes on my home screen and i have the audio. Nothing else. No error messages.
It’s just a black screen when i look at the open tab.
I can load other games on the Battle Net launcher, I don’t know why Starcraft won’t work.
Any suggestions?

1 Like
2

I have this same error since recently.

Replying just to check back in if someone has a solution.

3

Same issue for me as well.

4

Hey there friends,

Most of the time we see this, it tends to be a video driver problem. If you get back to me with a Dxdiag, I can help check this!

DxDiag instructions (click to expand)
  1. Press Windows Key + R.
  2. Type DxDiag and then press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file something you can remember and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight all of the text and click </> on the post editor.

Note: If your DxDiag does not fit in one message, you can break it up into two posts, or post it on Pastebin and provide the numbers/letters after the .com in your reply.

Other times, it may just help to force the game to windowed mode.
Start the game in windowed mode.

  1. Click the Blizzard icon on the Blizzard Battle.net desktop app.
  2. Select Settings from the dropdown menu.
  3. Click Game Settings and check the Additional command line arguments box under StarCraft® II.
  4. Type -Displaymode 0 in the box and click Done .

Let me know if I helped. :slight_smile: Hope to hear from you soon!

/Nathardrick

5

x9XB8JhS - this my paste

6

Hey SeaCapybara,

Looking over the file I noticed both monitors are running through a USB DisplayLink device. I highly recommend removing this device and plugging the monitor in directly to the GPU. This should resolve the issue.

7

A post was merged into an existing topic: Impossible to Play

8

Has there been any progress on this issue? With so many people working from home during COVID its really common to have display link set ups through USB hubs on laptops. Gaming has moved beyond the traditional tower set up to include gaming laptops. Steam has this figured out on ALL their games (even the same game on the EPIC store fails to run while the steam version works fine). Seems like a little effort for a lot of payoff rather than telling people to change their hardware setup for just your games