Mastery XP Bug: Should Blizzard Compensate Players?

EDIT: Blizzard seems to have responded.

So…currently, we have a Catch-22 situation.

Either you are playing now in the hopes that XP is granted retroactively once the bug is fixed and risking wasting a lot of time, or not playing at all until it’s fixed.

Sure - this is a ‘first world problem’…but it’s still a problem.

Do you think that Blizzard should offer some compensation - say a week-long stimpack for everyone subject to this bug?

What (if any) compensation do you think should be offered? Much in the way that - when a pizza place messes up your order, they tend to offer you a coupon or something?

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I want the XP that should’ve gone towards Ascension to be awarded.

Not knowing whether or not this will be done does make it risky to play before it’s fixed, and does muck with our Stimpack purchase.

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None. Play the game if you enjoy it, don’t play it if you don’t simple as that.

Stop being entitled.

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I don’t care about being reimbursed for the exp, but I think anyone who bought a stimpack should be reimbursed the cost, or have the stimpack duration refreshed. In game stuff is no big deal, but paying real money for something with no effect due to a bug is a different problem.

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MUST: Grant XP retroactively
└if not: Compensate wasted time with right value(idk what to insist) & Stimpack(for those who bought and played)

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Existing stimpack duration should be extended by the downtime, and everyone should get an additional 1 week stimpack (call it a Christmas bonus)
…but

If exp is not awarded retroactively, Existing stimpack duration should be extended 2x of the down time and everyone should get a 2 week stimpack.

[its not like adding stim packs costs them anything… maybe an hour of programmer/administrator time to implement sign off…and as such much more likely than refund]

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As far as I know there is no bug. If you think it is a bug instead of a feature, keep thinking.

I dont care ybout xp. Im enjoying the game.

Agreed. I personally did not buy a stimpack, but that doesn’t mean the people who did should be screwed.

Paying money and getting screwed out of it is not entitlement. I hate people like you.

They said on the bug forum that they are aware of the issue. So yes, it is a bug.

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Aren’t you a piece of work. Entitled or not, we should get our exp. Most people don’t know this but when Mastery first came out you gained exp credit for every game played above level 15 on a commander so many of us started a good deal of the way to 90 and then when ascension levels came out the same happened again. Blizzard can track it and when they’re ready to deploy a fix I have faith they will credit the exp we earned.

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? I recommend you to delete or edit your comment mate :rofl:

“You paid for something that’s supposed to last 30 days and has not been working for the first 7-8 days, durr stop complaining don’t play, stop being entitled to something you paid for, like gawd, what’s wrong with you”

Some big brain thinking going on here.

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I just don’t get this mindset.

If I go to a restaurant, and my steak is overdone, I’m expecting another steak.

If I go to a theater and the movie doesn’t play, I’m expecting a refund.

This is not entitlement. This is how customer service works.

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I dream of the day when people will stop trying to use technical difficulties as an excuse to get free stuff.

What they should do is to try and calculate how much xp was lost for those afflicted and simply add it in.

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This would be nice. However I’m not sure if it’s feasible.

It works that way because they legally agreed to give you what you asked for.
You technically never asked to have a perfectly functional experience at all times.
In fact, I’m pretty sure that if you read the TOS you will find that they have no obligation to provide you with a flawless experience.
Now they MIGHT choose to do something, but that is a thing you need to think of as a positive and not a right.

Also there is a pretty big difference between making a steak and running a game for years with many, many variables that can all cause problems for each other.
This sort of context comes with an expetency that somewhere problems will occur. That’s probably in the TOS too.

Sure. Much as a restaurant is not legally obliged to give you a new steak if your steak is overdone, or refund your pizza if it arrives cold.

However, there is a fairly strong custom of doing so - because it shows that your business cares about it’s customers and is willing to make good when an error occurs.

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You can’t compare a flipping steak to a video game, they are way too different. Imagine if one steak had to be available for consumption at any time for years to come with constant adjustements to thousands of variables. I’m pretty sure if that was the case then nobody would give you free things because a small thing that can be fixed went wrong.

Yes, getting pedantic about analogies generally isn’t very productive.

It’s a common custom in gaming to compensate customers for poor experiences - whether it’s offering free games (ala Arkham Knight’s PC release), after-the-fact refunds (Diablo 3 release) or ingame currency (HOTS, LOL).

Again - nobody is saying a company is obliged to do so. I am saying that it is a good idea.

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Point being, your analogy was bad. Now, if it would be good manners from Blizzard to compensate afflicted players, beyond just giving them the lost xp, that totally depends on the severity. After a certain point, yes. But that’s again not a right. And given how hard it is to judge the severity it’s not to be logically expected.
Maybe you had enough for all the masteries that are the game changers.
Say that you had enough mastery for Mengsk to get his instant two bunkers, boom, you have his gamechanger. It’d be much worse for someone who were at say mastery level 5 and didn’t get any.

And this is why you likely won’t get diddly squat, because it’s hard to prove things and face value is way too abusable.
And please. bear in mind that if you’re gonna compare this to other examples then you need to gauge the severity of the examples you’re comparing to, otherwise you’re loading the question and that’s just disingenious.