Sadly, mine is not fixed. I have a windows box that I use almost exclusively for SC2, and shut it down after each gaming session. In case this wasn’t enough of a re-login method, this morning I also logged out and back in from both the battle.net app and from SC itself. But no change; my 3 prime commanders are still locked at 5, even as I’ve hit 210 with my others.
When I saw mine wasn’t fixed this morning I attempted to get my prime commanders back:
- Relogged bnet app and SC2 game client
- Relogged windows
- Deleted %ProgramData%\Blizzard Entertainment
When I logged back in and went to coop, all my commanders showed lvl 0 for a few secs, then all updated simultaneously. Prime commanders are still 5 capped, others commanders still normal.
Same here. The 3 basic commanders are capped at Level 5. I played a game with Raynor and got +0 XP with the message : “Progression capped at level 5 until purchased”.
Kerrigan still at 5 and not 15…
Issue is resolved for my account.
Finally the three commanders are back to lv 15.
Issue was solved.
The issue remains unsolved for my account. My commanders are still showing level 5.
Please assist.
I tried these instructions provided by Blizzard; however, none of them worked. Perhaps they will help someone else:
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Click the globe symbol above the Play button and choose a different region for Starcraft II, then launch the game and go to the Coop Commanders there. Log out of the game and switch the region back to US.
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If that does not help either, please reset the password for your Battle.net account. This will force an update of your account information as a side effect of the password change and that should also restore the old levels of your commanders.
I don’t know if this is connected to the bug, but I am experiencing the 3 basic commanders reset to level 5 and as of yesterday I am experiencing no experience granted for ANY match including co-op, vs, etc.
Thanks for working on this.
Update patch worked for me and set everything back. Smiling again, thanks for the effort fixing it.
fixed on my account.
hopefully this doesnt pop up again
Ah! Fixed for me now! Big thanks to the support folks getting this sorted.
thank you, it’s finally been fixed.
Alright, it looks fixed on my end. The three basic heroes are now back to their original levels. I’ll be sure to post if something goes down again.
God bless!
And … my account is now randomly fixed! Not sure why or what happened, but the issue is now resolved for me. (it was not fixed 4 hours ago and I did nothing between other than not play)
If you are still having an issue, my only recommendation is to open a support ticket so you can interact with Blizzard support directly.
I hope everyone gets their issue resolved quickly. Happy gaming!
Happy to report that mine is fixed now.
Fixed for me now as well
Problem solved as of me logging on last night. Thanks Blizz.
Dear Starcraft 2 customer support
I have impact for this case too. My Jim Raynor already level 15 and get prestige 3. But now I get level 5.
I love Raynor and not change to play others.
Please help me too.
Thank you for your help
Not affected by the exact issue, but I saw something weird, and thought it may be related:
Recently, I was playing with a random commander, and it ended up being Raynor.
The weird thing is that after the game, the exp added was filling starting from zero.
A level up stopping the exp exactly on 0 would be quite memorable, so I’m pretty sure that wasn’t normal.
Masteries and levels were normal. I can’t tell if I got the exp, or if it disappeared in the void. Wasn’t stuck at level 90 or with a 0/0 exp bar either, it really was an unusual thing.
In the case it would be related, hopefully it can help pinpoint details of current ongoing bugs.
I can confirm that my commanders are now back to where they should be! Thank you so much Blizzard for dealing with the issue as quickly as you did since we were told you guys would no longer work on the game. Had me worried for a bit