Lost D3D9 device

Technical Support
1

Hello Folks,

I am attempting to play SC2, and my graphics go to black whenever I get to the screen where I can select “Versus”,“Co-op” and so on.

When I look at the logs, I see that it’s losing the D3D9 device.

I have uninstalled and reinstalled my NVidia drivers, and I do not have a OneDrive account.

Below are the final lines of the log.

GFX 01:13:57.194 DXGI: Available
GFX 01:13:58.281 Resource Cache Override Variable: 0MB
GFX 01:13:58.281 Resource Cache: 2048MB Win64 (32643MB Physical, 24830MB Process Virtual)
GFX 01:13:58.281 Resource Cache Sound: 204MB
GFX 01:13:58.281 Resource Cache Common: 1843MB
GFX 01:13:58.281 Resource Cache VRam: 0MB
GFX 01:13:58.342 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 01:13:58.343 Adapter [0]: NVIDIA GeForce MX150 (VendorID 0x10de DeviceID 0x1d10)
GFX 01:13:58.343 Attempting CreateDevice on adapter [0] (VendorID 0x10de DeviceID 0x1d10)
GFX 01:13:58.975 CreateDevice succeeded
GFX 01:13:58.976 Using adapter [0]
GFX 01:13:58.977 Floating point render targets supported.
GFX 01:13:58.993 DXGI Adapter Name: NVIDIA GeForce MX150
GFX 01:13:58.994 VRAM Detected: Dedicated [1982MB] Shared [16321MB] (DXGI)
GFX 01:13:58.994 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
GFX 01:13:58.994 Initialized D3D9 GraphicsDevice: NVIDIA GeForce MX150 (Driver Version: 31.0.15.4601, VRAM: 1982MB, SVMEM: 16321MB).
GFX 01:13:59.270 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 01:13:59.272 Hardware Depth Sampling: Available
GFX 01:13:59.274 VRAM texture space: 1486MB
GFX 01:14:03.313 PerfNotifiers initialized
GFX 01:14:03.640 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 01:14:03.640 Lost D3D9 device
GFX 01:14:03.706
GFX 01:14:03.706 D3D9 Device Reset from unknown returned e_errorKindGfx(0)

Any help is greatly appreciated.

2

what you are not telling me is what cpu you have. i think i can rule out gpu issues but, until i know your cpu, i can not rule out cpu issues. what is your cpu?

3

So I got it to work finally.

  1. Uninstall SC2
  2. Uninstall NVidia Driver for my MX250
  3. Uninstall BNet
  4. Delete the files at the following locations:
  • C:\Users\SomeUser\AppData\Roaming\Battle.net
  • C:\Users\SomeUser\AppData\Local\Blizzard Entertainment
  • C:\Users\SomeUser\AppData\Local\Battle.net

Then it began working after reinstalling everything and letting the download run to completion.

I’m not sure what the problem was other than me installing CUDA a few days before, but that got me back to fighting for my life in Platinum league.

4

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