I admit I don’t know much about computers, but I’m very skeptical about your answer. I just got a new gaming computer less than a year ago. I can ladder, custom, whatever just fine on the highest graphics settings. My PC will literally crash and restart ONLY during certain cut scenes in the campaign or during certain triggered dialog during missions. I have tried turning the graphics down to minimums and it does not help. It always restarts my PC at exactly the same time. I am now at a part of the campaign that I cannot move past due to this issue. The campaign has been unplayable for me. I’m OK with taking my computer to a tech, but what do I tell them?
that suggests an ingame bug related to the campaign. you should post it in the bug forum.
Joshua,
In the case of a PC restart, generally you’re going to need to stress test to see if you can force the situation to occur outside of the game client. The steps below test your RAM, CPU, and GPU. If they don’t work, it probably narrows it down to some kind of harddrive/security problem. (Maybe a security application is blocking the read of the files, causing a deadlock.) As Zuvykree mentioned, we don’t support this kind of thing directly, but we can rule out a thing or two and at least find out whether or not it happens without the game running. Let’s give it a quick peek and see what we can find.
You’re going to try checking for overheating on the CPU or GPU by running a stress test. For this, I like to run three programs - HWMonitor for hardware sensing, Heaven Benchmarking Tool to test the GPU, and Prime95 to stress test the CPU.
You’re going to need to download these three programs, and run all of them simultaneously. For Heaven, try running in windowed mode at the high graphics setting. For Prime95 you want to run the “Blend” test. All of these need to run for 2-3 hours, so I recommend doing it at a time when you can casually monitor your HWMonitor results and keep an eye out for extended periods of overheating - like during a day you’re cooking something or watching a movie or something.
If you find overheating, you can take the computer to a PC tech to have that resolved. If the computer crashes or restarts spontaneously before the overheating test is over, you will need to do the same because there’s probably a power problem or an even more dangerous overheating issue. If you can run the test for more than 2-3 hours without an overheating CPU/GPU, then get some screenshots of the test and send them in to us. To do this:
- Maximize the HWMonitor window and expand all the nodes on the left
- Scroll all the way up
- Take a screenshot with the Print Screen (prtscn) key
- Open up the program Paint and press ctrl+v to paste in the test
- Crop the screen if you want to only show the test, then save it as Test1.JPG
- Scroll all the way down, then repeat steps 3-5.
- Upload them somewhere like imgur and link us to the results. We’ll use those to look for more options.
Let us know how it looks!