I've been disconnecting a lot

[Bohannon-11771]

I’ve recently returned to Sc2 and I’ve been disconnecting in about 30-50% of my games. Some days its worse then others. I’ve followed all the steps in the ’ StarCraft II Disconnection Problems’ Post and I haven’t had any luck. I noticed in some posts with similar problems people were suggested to run the ‘winMTR test’ and so I tried that out and these were the results.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                     www.routerlogin.com -    0 |  877 |  877 |    0 |    0 |  105 |    0 |

|                   No response from host -  100 |  176 |    0 |    0 |    0 |    0 |    0 |

|   lag-62.dtr02chcpma.netops.charter.com -    0 |  876 |  876 |    7 |   11 |  105 |   12 |

|   lag-10.dtr01chcpma.netops.charter.com -    0 |  876 |  876 |    7 |   11 |  275 |    9 |

|   lag-35.crr01nwtwct.netops.charter.com -    0 |  876 |  876 |    9 |   14 |  197 |   10 |

|  lag-800.bbr01nwtwct.netops.charter.com -    0 |  876 |  876 |    9 |   17 |  112 |   17 |

|  lag-805.bbr02ashbva.netops.charter.com -    0 |  876 |  876 |   16 |   24 |  216 |   21 |

|  lag-804.prr02ashbva.netops.charter.com -    0 |  876 |  876 |   16 |   25 |  259 |   20 |

|        096-034-148-163.biz.spectrum.com -    0 |  876 |  876 |   16 |   25 |  228 |   17 |

|              ae1-br01-eqdc2.as57976.net -    0 |  876 |  876 |   35 |   43 |  216 |   38 |

|                   No response from host -  100 |  176 |    0 |    0 |    0 |    0 |    0 |

|         et-0-0-0-pe02-eqch2.as57976.net -    0 |  876 |  876 |   34 |   39 |  216 |   35 |

|        chi-eqch2-ia-bons-02.as57976.net -    0 |  876 |  876 |   35 |   40 |  201 |   41 |

|                           24.105.62.129 -    0 |  876 |  876 |   35 |   39 |  259 |   37 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Kershew]

The WinMTR you provided shows some significant latency spiking and some potential data loss.

You shouldn’t see latency above 10ms on a wired network and 20ms on a wireless network but you are getting latency spikes over 100ms before even leaving your network. By the time your data reaches out network, those spikes are over 250ms.

Now unless this test was run as you actively experienced a disconnection it doesn’t tell us anything concrete only that there appears to be some instability in the connection at the time of the test.

That does at least give us a place to start for troubleshooting though so lets focus on the network here.

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:

The Best Free and Public DNS Servers (February 2023)

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

Some folks have reported that a VPN gets them around the issue. Please note we do not support VPN usage though we do not prohibit its use with most of our games. Some countries around the world, do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.

Many VPNs offer a demo or trial version of their service to allow you test without commitment.

If a VPN solves the issue for you then the issue lies with your network, your ISP, or the path they send you through to get your data to us. You can work with your ISP in these situations to help them hunt down and address the routing issue.

Do you have the ability to connect the system to a mobile hotspot?

We do not support this setup for playing but it can provide contrast to your normal connection. If you go this route make sure you are on mobile data and not on your wifi network and if you have a limited data plan, restrict your testing to prevent excessive data usage.

There are online guides for most smartphones on how to do this and most carriers can guide you through the setup process as well.

Do you have the ability to try a different computer on the same network? Or, the ability to try your current computer on a different network? This can help us determine if what you are experiencing is due to an network issue or something specifically with your system itself. Give it a shot and see what happens.

[Bohannon-11771]

Thank you for the detailed and Timely response it’s very appreciated.

I did run the test while actively experiencing the disconnection. I’ll start at the top of your advice and work my way down. I may try the VPN after doing the extended power cycle. I don’t have another computer or network I can try nor do I have access to a mobile hotspot but I’ll look into everything else. I’ll make a post if anything fixes/improves my disconnection issues.

Thank you again for the fast reply.

Edit:

Spent over half of one of my days off trying to solve my connections issues .Quitting the game. I play about half a dozen different online games and I have zero connection issues with them. Tired of jumping through hoops to try and get Starcraft 2 to work when its clearly the problem.

Big ‘F’ to Sc2.