Hey there folks! I’ve run into a recent problem (last month or so) where the game graphics will freeze, and the only way to restore it is to alt-tab out and then back into the SC2. It happens randomly, but more frequently with intense matches (4+ players 1v3 AI).
Here’s my truncated DXDIAG:
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System Information
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Time of this report: 8/30/2023, 18:06:55
Machine name: AORUS
Machine Id: {C42B5B20-0134-41EB-B8A5-F78B19ED65F0}
Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X570S AORUS ELITE AX
BIOS: F7a (type: UEFI)
Processor: AMD Ryzen 9 5950X 16-Core Processor (32 CPUs), ~3.4GHz
Memory: 131072MB RAM
Available OS Memory: 130962MB RAM
Page File: 14079MB used, 125075MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.7
DxDiag Version: 10.00.22621.0001 64bit Unicode
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Display Devices
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Card name: AMD Radeon RX 6800 XT
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x73BF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_73BF&SUBSYS_39501028&REV_C1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 81818 MB
Dedicated Memory: 16337 MB
Shared Memory: 65481 MB
Current Mode: 3840 x 2160 (32 bit) (120Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020
Color Primaries: Red(0.680664,0.304688), Green(0.272461,0.666016), Blue(0.155273,0.055664), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.005600, Max Luminance = 1015.000000, MaxFullFrameLuminance = 351.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Odyssey G8
Monitor Id: SAM7255
Native Mode: 3840 x 2160(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI
Advanced Color: AdvancedColorSupported AdvancedColorEnabled
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0395045.inf_amd64_cb9a543331727801\B394905\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0395045.inf_amd64_cb9a543331727801\B394905\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0395045.inf_amd64_cb9a543331727801\B394905\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0395045.inf_amd64_cb9a543331727801\B394905\amdxc64.dll
Driver File Version: 31.00.21029.1006 (English)
Driver Version: 31.0.21029.1006
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 8/13/2023 8:00:00 PM, 1831456 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-30FF-11CF-7670-754B6EC2D235}
Vendor ID: 0x1002
Device ID: 0x73BF
SubSys ID: 0x39501028
Revision ID: 0x00C1
Driver Strong Name: oem54.inf:cb0ae4146b47688c:ati2mtag_Navi21:31.0.21029.1006:PCI\VEN_1002&DEV_73BF&SUBSYS_39501028&REV_C1
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B} DXVA2_ModeMPEG2_VLD {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {D1C20509-AE7B-4E72-AE3B-49F88D58992F} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 16.000X - 0.167X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats:
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.167X
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\amdwddme.inf_amd64_7a0a9ca18be3500f\amdwddme.inf
Driver Version: 30.0.13002.23
Driver Date: 07/27/2021
Driver Provider: Advanced Micro Devices, Inc.
Catalog Attributes: Universal:N/A Declarative:True
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Diagnostics
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+++ WER2 +++:
Fault bucket 2244636353113156690, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: SC2_x64.exe
P2: 5.0.11.25334
P3: 10.0.22621.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10: