Crash on launch

Technical Support
1

Hi,

I’m getting a crash when launching SC2, the code thing is

BAAF5A04-BDF5-462B-A4A4-E39FAD337D13

This is the graphics log file;

GFX 21:45:17.478 ====================================================================================================
GFX 21:45:17.478 StarCraft II (B90136)
GFX 21:45:17.478
GFX 21:45:17.478 Executable C:\Program Files (x86)\StarCraft II\Versions\Base90136\SC2_x64.exe
GFX 21:45:17.478 -sso=1 -launch -uid s2
GFX 21:45:17.478 Parent Executable \Device\HarddiskVolume3\Program Files (x86)\StarCraft II\Support64\SC2Switcher_x64.exe
GFX 21:45:17.478 Grandparent Executable \Device\HarddiskVolume3\Program Files (x86)\Battle.net\Battle.net.exe
GFX 21:45:17.478 LocalTime 2023-08-17 21:45:17.486
GFX 21:45:17.478 e_
GFX 21:45:17.478 R-LAPTOP
GFX 21:45:17.478 <Exe.Architecture> x86_64
GFX 21:45:17.478 5.0.11.90136
GFX 21:45:17.478 B90136
GFX 21:45:17.478 branches/SC2.5.0.a
GFX 21:45:17.478 643567
GFX 21:45:17.478 <Locale.Assets> enUS
GFX 21:45:17.478 <Locale.Data> enUS
GFX 21:45:17.478 <Locale.Install> enUS
GFX 21:45:17.478
GFX 21:45:17.478 2.31.2.8390
GFX 21:45:17.478 ====================================================================================================
GFX 21:45:17.477 DXGI: Available
GFX 21:45:18.087 Resource Cache Override Variable: 0MB
GFX 21:45:18.087 Resource Cache: 2048MB Win64 (16104MB Physical, 19534MB Process Virtual)
GFX 21:45:18.087 Resource Cache Sound: 204MB
GFX 21:45:18.087 Resource Cache Common: 1843MB
GFX 21:45:18.087 Resource Cache VRam: 0MB
GFX 21:45:18.178 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 21:45:18.178 Adapter [0]: NVIDIA GeForce RTX 4060 Laptop GPU (VendorID 0x10de DeviceID 0x28a0)
GFX 21:45:18.178 Attempting CreateDevice on adapter [0] (VendorID 0x10de DeviceID 0x28a0)
GFX 21:45:18.440 CreateDevice succeeded
GFX 21:45:18.441 Using adapter [0]
GFX 21:45:18.441 Floating point render targets supported.
GFX 21:45:18.441 DXGI Adapter Name: NVIDIA GeForce RTX 4060 Laptop GPU
GFX 21:45:18.441 VRAM Detected: Dedicated [7971MB] Shared [8052MB] (DXGI)
GFX 21:45:18.441 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
GFX 21:45:18.441 Initialized D3D9 GraphicsDevice: NVIDIA GeForce RTX 4060 Laptop GPU (Driver Version: 31.0.15.3699, VRAM: 7971MB, SVMEM: 8052MB).
GFX 21:45:18.456 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 21:45:18.456 Hardware Depth Sampling: Available
GFX 21:45:18.456 VRAM texture space: 2048MB
GFX 21:45:20.024 PerfNotifiers initialized
GFX 21:45:20.234 Selected display mode 1920x1080x0 with format D3DFMT_X8R8G8B8 and error delta 0
GFX 21:45:20.234 Lost D3D9 device
GFX 21:45:20.259
GFX 21:45:20.259 D3D9 Device Reset from unknown returned e_errorKindGfx(0)

The things I’ve tried are;
Repair of SC2
Reinstalling DX Runtimes
Used DDU to do a clean install of graphics drivers

Any help would be awesome!

2

Hey Alexis,

Are you using/have OneDrive active? If so, it interfers with SC2’s file system. See this article on how to unsync specific folders from OneDrive.

You’ll want to either unsync your Documents folder, or, if it won’t let you, unsync the Starcraft II folder inside it.

3

Hi Leviathan,

Thanks for the reply. I did have OneDrive installed and it wouldn’t let me deselect the Documents folder (kept giving me an error that OneDrive was my Docs folder or something) so I uninstalled OneDrive completely.

I’m still getting the same error. I downloaded the SC2 folder that I had on OneDrive but that still didn’t work. I’ve now done an uninstall and reinstall and no change.

I have noticed that the install hasn’t created a SC2 in the Documents folder but I am not sure if it does that unless you get into the game and change settings etc?

Thanks!

4

That unfortunately won’t work. Uninstalling it doesn’t restore the file structure to its native state, so the game will still malfunction.

That can happen. In that case go inside the Documents folder and unsync just the Starcraft II folder.

To do that you’ll need to reinstall OneDrive and then unsync the Starcraft II folder. From there, you can uninstall OneDrive again if you want (it’s not required).

5

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