Like the other posts here, only my Fenix was safe from getting reset to L5 (still at L15). Artanis and Raynor are stuck at Level 5 so the prestige stuff I have on them as well as the modifiers are kind of wasted.
How do I get this fixed? Already tried restarting the cache of Blizzard as I’ve seen but it’s not fixed
After the maintenance last week, people started seeing the free characters erroneously capped. It’s a problem on the back end so there isn’t anything you can do.
Bliz is tracking the issue in this thread over in the Technical Support forum.