Co-op Commanders Level Reset Bug

Technical Support
1

Hi,

In StarCraft II’s Co-op Missions, I initially leveled Artanis to level 15, followed by Kerrigan, and finally Stukov, all to level 15. After that, I began earning Mastery Points, and my current Mastery Level has reached Level 45.

However, today I noticed that both Artanis and Kerrigan have dropped down to level 5, even though I never activated Ascension (Prestige) talents—so they shouldn’t have reset to level 1.

Worse, I can’t even use Artanis or Kerrigan in Co-op missions anymore. It’s as if they’ve been locked again.

Is this a known bug, or has something gone wrong with my account or progression? I’d appreciate it if you could look into this issue.

Thanks!

Chinese Description:
我的星海二
合作任務下的指揮官，我是先練「亞坦尼斯」到15級，再練「凱莉根」到15級，最後才練「斯杜克夫」到15級，然後開始賺取大師點數，我大師等級已經到達45級了，但是我今天發現，我的「亞坦尼斯」跟「凱莉根」掉回5級，是怎麼回事？我並沒有點巔峰天賦，所以不該降回1級，但目前是從15級掉到5級，而且不能用「亞坦尼斯」或是「凱莉根」進行合作任務，是不是你們遊戲有什麼BUG?

2

It’s a known issue that recurs once in a while. It’s an issue on the server side, so there isn’t anything the player can do to fix it. Just have to wait until Bliz remedies it.

3

What’s their usual remedy for this? Or is it just waiting for the next maintenance week?

4

There aren’t set maintenances like WoW has so it’s just a waiting game. Historically, the time interval has varied between a couple days to a couple weeks.

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