Cannot download any map

Technical Support
1

I recently had to reset my PC after a windows 10 update issue. I’ve got everything reinstalled and updated. I reinstalled SC2, allowed it through the firewall and have it (and the launcher) running with admin privileges. I have also tried using the repair tool, and running in 32bit mode.

When I boot up the game, everything seems to load fine (profile, chat, thumbnails, background etc). However, when I go into the arcade, I cannot download any of the maps. It will always say “Downloading… [insert random %]”, hovering over it just reveals “Download Progress: 0/0kb”. The download never completes and I cannot play anything.

I’ve attached a winMTR below, pinging the NA server while SC2 was running and attempting to download a map.

|------------------------------------------------------------------------------------------|


|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                            NF18ACV.Home -  100 | 117090 |  527 |    1 |   41 |  266 |    1 |

|         v1.cpcch-ric-bng1.tranzpeer.net -  100 | 115144 |  530 |    7 |   95 | 1658 |    9 |

|                   No response from host -  100 | 75358 |    0 |    0 |    0 |    0 |    0 |

|         ae9-20.cpcak-mdr-r1.vocus.co.nz -  100 | 108761 |  526 |   21 |  114 |  343 |   23 |

|     BE-101.bdr02.akl05.akl.VOCUS.net.nz -  100 | 111018 |  526 |   21 |   67 |  283 |   44 |

|  bundle-10.cor01.akl05.akl.vocus.net.nz -  100 | 99128 |  530 |  180 |  227 |  434 |  181 |

|     bundle-200.cor02.lax01.ca.vocus.net -  100 | 99249 |  531 |  179 |  224 |  568 |  180 |

|   100g-0-0-0-0.cor02.sjc01.ca.vocus.net -  100 | 101198 |  530 |  174 |  219 |  665 |  174 |

|      ten-0-2-0.bdr01.sjc02.ca.vocus.net -  100 | 101150 |  531 |  178 |  223 |  583 |  179 |

|                eqix-ix-sv1.blizzard.com -  100 | 101256 |  530 |  179 |  227 |  647 |  182 |

|              ae1-br02-eqsv5.as57976.net -  100 | 99328 |  531 |  155 |  200 |  363 |  156 |

|       xe-0-0-1-1-br02-eqla1.as57976.net -  100 | 101263 |  531 |  155 |  203 |  383 |  157 |

|              be2-pe01-eqla1.as57976.net -  100 | 72159 |  530 |  155 |  200 |  666 |  155 |

|                           24.105.30.129 -  100 | 103152 |  526 |  155 |  201 |  664 |  157 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
2

Hello Panda,

The WinMTR data makes it look like the PC was disconnected from the router while the test was running. Are you using a wifi connection, and if so can you try switching to a wired connection before testing the game again?

Since you had to reinstall Windows I would recommend making sure that your drivers are up to date, specifically the network and display drivers.

If Windows was just reset (different than wiping the harddrive and reinstalling a fresh copy) there may be left over folders. Try clearing out the Blizzard cache and then test downloading maps again.

You may want to try creating a new administrator account in Windows and then log in with that account to see if any maps will download when trying Starcraft 2 there.

Hope this helps!