All of main menu not working

Profile pictures, achievements, custom games, co-op commander levels all aren’t loading in. Versus mode has everything grayed out except unranked, but if you press unranked, nothing happens and it says “Not available while initializing game mode.”

I’ve already tried verifying, redownloading, deleting Blizzard Entertainment cache, deleting Starcraft II folder in documents, getting rid of Onedrive, turning off firewall and antivirus to see if that was the problem, and changing regions. All of which did not fix the problem.

If you mean all are level 1, the most likely thing is that you’re loggin in with the wrong account, could explain other things too.
If your profile is loaded on the forum, it can be seen that you have lots of points and achievements and stuff, so it should not be broken server-side…unless these notoriously broken web-profiles are using cached data of course.

Definitely not wrong account. All achievements and profile pictures show just an empty box.

Hi there, did you sort it out ? I got similar problem… I didnt use my account for few years and wanted to play some SC2 I can reach the ingame menu but that is basically all I can do, all play button are grayed… dont know what to do… thanks

Hi, how can you logg in with wrong account ? I got a similar problem, all is grayed and cannot click on the play button, I literrally cant do anything in the ingame menu, I dont know how can I sort it out… please help, thanks

Sounds very similarly to common error with all coop commanders lvl 1, which was something about “delete some catche and it will work” or smth.

That’s direction I’d go for.

Consider checking the thread: