Guys. I thought this post was created to thank Wyoming. We kinda drifted away from that. I do not hang around in Forum that much and also I am a player from the EU Server, but even I stumbled over Wyoming sometimes. So let us do what we all came her to do and say “Thank you”<3
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Here on the Overwatch forums, I am grateful to have another tech-savvy player to join the ranks of the Forum MVPs. Her name is Nicole (that is her BattleTag) and she is more tech savvy than I am. There is about a dozen or so of us U.S. English forum MVPs across all of Blizzard games and we really are passionate players for Blizzard’s games.
I would point out there is no official community forum MVP program for specifically Overwatch. World of Warcraft has a community MVP program but their role is really focused on giving gameplay advice with World of Warcraft (which in terms of content is a really huge game). Overwatch is a very simple game in terms of content (though its growing more and more). I am a “Tech Support and Customer Service MVP” and our group posts mostly in the technical support and customer service forums across all of Blizzard’s games.
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Well, understand that I am not required to meet any specific quotas and for the most part I have little obligation other than just making sure I follow the Blizzard Code-of-Conduct and Forum Code-of-Conduct. I am not paid or compensated in any official matter. I can participate as much as I see fit.
Remember the green text is merely Blizzard’s way of saying that the information that I post is for the most part trustworthy. Please note, that by no means am I ever perfect. (That was proven last month.)
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oof
I’m glad that you enjoy it. When you have other staff listening to your calls, checking your email/live chat responses and rating them. Being told to keep your calls under 15 minutes and being punished in your monthly performance rating for having long calls - that kind of stuff makes I.T. support horrible job wise ^^
And understand, that I am not sure if I would directly pursue any random “tech support” job. Maybe apply for a role as a Game Master for Blizzard if one opens up, but understand that I am actually getting my Bachelor’s Degree in Graphic Design. It’s a really balanced education which is allowing me to expand my skills in art and marketing, combined with my prior history as an arcade technician for the last few years, I know I will one day be able to contribute to the video game industry in an even more positive impact (even if it is not directly with Blizzard).
Fun Fact: I used to work for BANDAI NAMCO for five years.
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I recently got matched against WyomingMyst on Route 66. Shortly after the match started I complained about my frame stuttering issues and Wyoming stopped playing for a moment to type tech tips in the match chat for me. 
Thanks.
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My youngest brother did that for over ten years. He got the commemorative sword and shield as marks of his service time. The role is pretty interesting in that way, as most jobs wouldn’t give you irl sword and irl shield or all those other things you get along the way.
https://pics.me.me/bandai-namco-us-liked-bandai-namco-uk-bandai-namco-uk-7412738.png
was this your doing then?
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That’s troubleshooting. That’s why I always preface my tickets with the steps I’ve taken already. And while I understand the end-users lie because they don’t want to feel silly about forgetting to plug their monitor in (arbitrary example) and that uniformed process is absolutely necessary in business, it doesn’t have to be empty.
I guess I’m used to a different speed, I work with my end-users directly and bypass the tech support in my work because I want my users to trust me as a developer. Granted, my user base is thousands at best and not millions, but there are key people within the domain who speak for the rest. And that may be the basis of my criticism.
I don’t think it was ever handled optimally. The solution was rigid and left little room for error. While I agree that it’s not fair to the team that you’re gone, coming back to a game that you didn’t leave and still getting a leaver penalty just discourages people from rejoining in the first place.
My solution to this is to:
- Rework the match cancellation process. If someone leaves before the given time (which can remain the same) and do not return within 2 minutes, the match is cancelled per usual. This allows a buffer for client crashes on match creation.
- Take a snapshot of when the player left the match
- Take a snapshot of the final game time
- Reduce the earnings/losses the players who remained in the match receive by the difference between the time the player left and the time the match ended. In short, if a player leaves early on, the earnings and losses will be heavily reduced whereas if they left at the end, full earnings and losses will be awarded.
- If the player returns, award them the same with a reduction for time missed.
- Players who queued with the leaver will not receive these reductions and will take a loss per usual.
This will ultimately encourage players to stay and try to win when they are a player down instead of instantly leaving when the two minutes are up. It will also mitigate the losses people receive for disconnects while still penalizing those who left.
As for the penalty a leaver gets, I don’t think a flat -50 SR is intelligent because SR is used to calculate fair matchups. Someone’s SR dropping because they left doesn’t make them less skilled, it just puts them in easier games. It’s also likely they don’t care much about their SR if they’re leaving, so my suggestion for them is:
- Retain the timeout penalty. This ensures that players who do have connection issues can get them resolved and keeps intentional leavers from getting back into matches immediately.
- Award them a standard loss.
A better punishment should be considered. There’s already a pretty absurd skill variance in the matchmaker.
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No, I worked in the Amusement SBU, which means I worked on Arcades and the likes… I did work with the top leaders for NAMCO Limited one time though…
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ah…good that means you didnt make more ripoff pokemon…srsly is digimon still around?
He isn’t an MVP for no reason 
I appreciate you WyomingMyst ^-^
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I still want to know why some Digimon transform into really hot girls.
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Exactly this, I really do appreciate him!
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well…that is a good question…imma say japan is the answer and thats athat
The first I ever saw of WyomingMyst was a reply they left on a post of mine.
And seeing them actually talking with people in the replies gave me a sense of community I haven’t felt since TF2.
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Dang I forgot about that joke I made…
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That joke helped me understand a 3-way tie-in reference between Discord, Alarak, and Q that I didn’t even know existed!
Truly a legend around here. Cheers to that lad. 
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