A lot of the anger and toxicity that’s bubbled up is simply due to the developer silence. The only people that actually read the forums (as of 2018; "Reading our Feedback") were the mods who lock threads. Back in fall 2017, when the Devs were active, there was a much better relationship between them and the community. UP until they stated that they didn’t know what was wrong with Doomfist (who, at the time, couldn’t hit the broad side of a barn with any of his abilities) despite 3 megathreads that were sitting on the front page discussing the issue.
The developers have been coasting off the reputation they built as active partissipants on the forums since mid 2017. THat goodwill has long since run out, and this is the result of it.