The top 500 icon

[GeneTv-2257]

I answered a similar question in another post: Top 500 combined doesn't include me

@GeneTv-2257

With the new crossplay update, they removed the option to select your region and the matchmaker now puts you in the closest region based on your ping. Since the leader-board even says, you have 25+ games played on every role. They may not be on the same region.

Could have happened due to a ping spike on one of the EU servers, so the system thought you were closer to Americas. This happens to me if I join the practice range as soon as I start Overwatch. I always land on an NA server with a ping of ~120ms. (Happened once in comp as well)

So I think it’s a flaw in the design of the system or it was just a bug. Cuz you did nothing wrong

@ToastedPilot-2643

hmm. could be a reason for it, but I’m not quite sure, cause I’m still able to choose my region in the launcher and it never has changed right there

@GeneTv-2257

Yeah you can still change the region but it does no effect. You can check the server by selecting Americas or Asia and then joining the practice range. (You might have to join twice because of the bug) You will see that you ping will stay the same and if you open up the netgraph, you will either see ams1 (Netherlands) or cdg1 (France) as the server in the top left corner. Also if you open the custom game browser, you will see custom games from every region if you scroll down.

I found a post about this: Crossplay update soft region locked everyone

And an answer from a community manager:

@JoshNash-1223

Why can’t I swap regions anymore?

The simple answer is, you are placed into the best match based on a variety of factors including player skill and ping. Getting more technical, it’s because the regions themselves no longer exist (at least not in the way players traditionally understand them), so there is no region to swap to.